Excel
Luis Felipe Lopez Alzate
Business Administrator
Barranquilla
Summary
Having a strong background in QA (Quality Assurance) and logistics, my performance has excelled in call center environments.
I possess exceptional skills in monitoring and evaluating calls to ensure high quality standards.
My ability to provide constructive feedback and to manage periods of high demand effectively have been pillars of my performance.
Overview
8
8
years of professional experience
44
44
years of post-secondary education
2
2
Languages
Work History
Qa Agent /Call Center Customer Service Representative
SOFTGNET- SAS
01.2020 - Current
Monitoring of incoming and outgoing calls.
Meeting with new agents
Floor support.
Providing feedback to operators.
Follow up calls.
Cover for supervisors.
Take calls when required.
Logistic Assistant
Punto De Servicios SAS
03.2016 - 01.2017
Receiving and dispatching of goods according to requisitions and documents that support the activity.
Prepare cargo according to its nature, means of transport and destination.
Process the information according to the requisitions and parameters established by the company.
Education
Bachelor of Business Administration -
Universidad Del Atlántico
Barranquilla 05.2001 -
English Course -
Universidad Del Atlántico
Barranquilla2014
Intermedium Excel -
Centro Inca
Barranquilla 05.2001 - 05.2023
Advanced Excel -
Centro Inca
Barranquilla 05.2001 - 05.2023
Skills
Call Center Operations
Customer Service
Quality Assurance Controls
Problem Resolution
Microsoft PowerPoint
References
- Dalmir Gonzalez, Support Agent Call Center, 3043380132
- Duvan Rivas, Customer Service Representative Call Center, 3218723122
Software
Photoshop
Timeline
Qa Agent /Call Center Customer Service Representative
SOFTGNET- SAS
01.2020 - Current
Logistic Assistant
Punto De Servicios SAS
03.2016 - 01.2017
Bachelor of Business Administration -
Universidad Del Atlántico
05.2001 -
Intermedium Excel -
Centro Inca
05.2001 - 05.2023
Advanced Excel -
Centro Inca
05.2001 - 05.2023
English Course -
Universidad Del Atlántico