Summary
Overview
Work History
Education
Skills
References
Software
Timeline
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Luis Felipe Lopez Alzate

Luis Felipe Lopez Alzate

Business Administrator
Barranquilla

Summary

Having a strong background in QA (Quality Assurance) and logistics, my performance has excelled in call center environments.

I possess exceptional skills in monitoring and evaluating calls to ensure high quality standards.

My ability to provide constructive feedback and to manage periods of high demand effectively have been pillars of my performance.

Overview

8
8
years of professional experience
44
44
years of post-secondary education
2
2
Languages

Work History

Qa Agent /Call Center Customer Service Representative

SOFTGNET- SAS
01.2020 - Current

Monitoring of incoming and outgoing calls.

Meeting with new agents

Floor support.

Providing feedback to operators.

Follow up calls.

Cover for supervisors.

Take calls when required.

Logistic Assistant

Punto De Servicios SAS
03.2016 - 01.2017

Receiving and dispatching of goods according to requisitions and documents that support the activity.

Prepare cargo according to its nature, means of transport and destination.

Process the information according to the requisitions and parameters established by the company.

Education

Bachelor of Business Administration -

Universidad Del Atlántico
Barranquilla
05.2001 -

English Course -

Universidad Del Atlántico
Barranquilla
2014

Intermedium Excel -

Centro Inca
Barranquilla
05.2001 - 05.2023

Advanced Excel -

Centro Inca
Barranquilla
05.2001 - 05.2023

Skills

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References

  • Dalmir Gonzalez, Support Agent Call Center, 3043380132
  • Duvan Rivas, Customer Service Representative Call Center, 3218723122

Software

Excel

Photoshop

Timeline

Qa Agent /Call Center Customer Service Representative

SOFTGNET- SAS
01.2020 - Current

Logistic Assistant

Punto De Servicios SAS
03.2016 - 01.2017

Bachelor of Business Administration -

Universidad Del Atlántico
05.2001 -

Intermedium Excel -

Centro Inca
05.2001 - 05.2023

Advanced Excel -

Centro Inca
05.2001 - 05.2023

English Course -

Universidad Del Atlántico

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Luis Felipe Lopez AlzateBusiness Administrator