Luis Felipe Hernández Ramos
Customer Service And Data Management Assistant
Medellín
Summary
Third semester undergraduate student of Political Science. With a solid background in customer service across various industries, I am passionate about delivering exceptional support and ensuring customer satisfaction. My experience includes handling customer inquiries, managing back-office tasks, tracking orders, and streamlining communication through efficient email management.
I am eager to connect with opportunities where I can make a meaningful impact and grow professionally.
Overview
3
3
years of professional experience
Work History
Bilingual agent
Teleperformance Colombia
2020.10 - 7 2021
- Customer service through chats and calls for campaigns located in the USA, Canada and Australia.
Travel associate
IGT Solutions
2021.09 - 2021.11
- Customer service through calls booking reservations and flights for an airline located in USA
Customer Service Representative
Webhelp
2022.11 - 2024.07
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
High School Diploma -
Institución Educativa Municipal Emilio Cifuentes
2019.05 -
Political Science
Universidad De Antioquia
2028
Skills
Microsoft Office management (Excel, Word, Outlook)
Basic programming tools (R, Python)
Customer Support
Timeline
Customer Service Representative
Webhelp
2022.11 - 2024.07
Travel associate
IGT Solutions
2021.09 - 2021.11
Bilingual agent
Teleperformance Colombia
2020.10 - 7 2021
High School Diploma -
Institución Educativa Municipal Emilio Cifuentes
2019.05 -
Political Science
Universidad De Antioquia