Summary
Overview
Work History
Education
Skills
Timeline
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Luis Felipe Hernández Ramos

Luis Felipe Hernández Ramos

Customer Service And Data Management Assistant
Medellín

Summary

Third semester undergraduate student of Political Science. With a solid background in customer service across various industries, I am passionate about delivering exceptional support and ensuring customer satisfaction. My experience includes handling customer inquiries, managing back-office tasks, tracking orders, and streamlining communication through efficient email management.


I am eager to connect with opportunities where I can make a meaningful impact and grow professionally.

Overview

3
3
years of professional experience

Work History

Bilingual agent

Teleperformance Colombia
10.2020 - 7 2021
  • Customer service through chats and calls for campaigns located in the USA, Canada and Australia.

Travel associate

IGT Solutions
09.2021 - 11.2021
  • Customer service through calls booking reservations and flights for an airline located in USA

Customer Service Representative

Webhelp
11.2022 - 07.2024
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Education

High School Diploma -

Institución Educativa Municipal Emilio Cifuentes
05.2019 -

Political Science

Universidad De Antioquia
2028

Skills

    Microsoft Office management (Excel, Word, Outlook)

    Basic programming tools (R, Python)

    Customer Support

Timeline

Customer Service Representative

Webhelp
11.2022 - 07.2024

Travel associate

IGT Solutions
09.2021 - 11.2021

Bilingual agent

Teleperformance Colombia
10.2020 - 7 2021

High School Diploma -

Institución Educativa Municipal Emilio Cifuentes
05.2019 -

Political Science

Universidad De Antioquia

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Luis Felipe Hernández RamosCustomer Service And Data Management Assistant