LUIS DAVID QUEVEDO ARANGO
Pilot
Montería Cll78#06-146 Sevilla Campestre Twr 2 Apt 1502
Summary
I have a good disposition for institutional communication and audit management. I have developed and reacted appropriately to work situations under pressure (it is the daily life of our profession as commercial pilots), I manage an excellent CRM, which gives me the tools to integrate and work in teams.
Capacity for independent and creative thinking. I feel confident with frequent changes of perspective and multitasking. I have high standards with work adaptability and versatility.
Practice sport such as swimming, running and bicycle and have been part of professional teams in Monteria and competed in triathlons.
Overview
5
5
years of professional experience
20
20
years of post-secondary education
7
7
Certifications
Work History
Customer Service Agent
Foundever
10.2020 - Current
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation
Customer Service Agent
CONCENTRIX
10.2018 - 10.2019
- Implemented new strategies to reduce average call handle time while maintaining excellent service quality
Education
High School Diploma -
Montessori British School
Bogota, Colombia 05.2001 -
High School Diploma -
Gimnasio Campestre George Berkeley
Bogota, Colombia 05.2001 -
Bachelors - Pilot And Flight Crew
Falcón Academia De Aviación
Bogota-villavicencio 05.2001 - 05.2021
Skills
English
German
Spanish
Emergency Management
Public speaking abilities
Mission Planning
Instrument Proficiency
Multi-tasking Capabilities
Problem-Solving
Certification
08/01/2023, Colombian CPL: UAEAC 1.073248.285
References
- CAP. Marco Cordón López, Jefe operaciones aérea naciones unidas Colombia, +573203190487
- Cap. Luis Antonio Barragán, Inspector Seguridad Operacional UAEAC, Dr. Eduardo Mera Cel+57 310 2419760
Timeline
Customer Service Agent
Foundever
10.2020 - Current
Customer Service Agent
CONCENTRIX
10.2018 - 10.2019
High School Diploma -
Montessori British School
05.2001 -
High School Diploma -
Gimnasio Campestre George Berkeley
05.2001 -
Bachelors - Pilot And Flight Crew
Falcón Academia De Aviación
05.2001 - 05.2021