Luis Alejandro Sogamoso
Barranquilla
Summary
Assistant coordinator specializing in customer service and team collaboration. Proficient in maintaining project documentation and organizing training sessions, enhancing team integration and efficiency. Demonstrated ability to streamline processes and improve communication within teams.
Overview
13
13
years of professional experience
Work History
Assistant Coordinator
Msc. Henry Sogamoso
Barranquilla
09.2016 - 11.2025
- Assisted in developing project plans and timelines for various initiatives.
- Maintained project documentation, ensuring accuracy and accessibility for the team.
- Organized training sessions for new hires, enhancing team integration processes.
- Monitored project progress, providing regular updates to management and stakeholders.
Housekeeping Room Attendant
Vail resorts
keystone
05.2016 - 08.2016
- Cleaned and sanitized guest rooms following Vail Resorts' standards.
- Inspected rooms for cleanliness and maintenance issues before guest arrival.
- Restocked supplies and amenities to ensure guest satisfaction and comfort.
- Collaborated with team members to improve cleaning efficiency and effectiveness.
Customer Service Representative
Convergys
Bogotá
08.2014 - 07.2015
- Assisted customers with inquiries and resolved issues through effective communication.
- Managed customer accounts and updated information in the database system.
- Collaborated with team members to enhance service delivery and support processes.
- Handled high-volume calls while maintaining professionalism and patience.
Customer Service Representative
Bilateral
Bogotá
05.2013 - 06.2014
- Documented customer interactions accurately for future reference and follow-up.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Bachelor of Science - Biology
Universidad Nacional De Colombia
Bogotá01-2016
High School Diploma -
Ricardo Hinestroza
Cundinamarca12-2005
Skills
- Project management
- Time management
- Documentation control
- Data analysis
- Training coordination
- Customer relationship management
Languages
English
Upper Intermediate (B2)
B2
Spanish
Native
Native
References
References available upon request.
Timeline
Assistant Coordinator
Msc. Henry Sogamoso
09.2016 - 11.2025
Housekeeping Room Attendant
Vail resorts
05.2016 - 08.2016
Customer Service Representative
Convergys
08.2014 - 07.2015
Customer Service Representative
Bilateral
05.2013 - 06.2014
Bachelor of Science - Biology
Universidad Nacional De Colombia
High School Diploma -
Ricardo Hinestroza