Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Luis Alejandro Sogamoso

Barranquilla

Summary

Assistant coordinator specializing in customer service and team collaboration. Proficient in maintaining project documentation and organizing training sessions, enhancing team integration and efficiency. Demonstrated ability to streamline processes and improve communication within teams.

Overview

13
13
years of professional experience

Work History

Assistant Coordinator

Msc. Henry Sogamoso
Barranquilla
2016.09 - 2025.11
  • Assisted in developing project plans and timelines for various initiatives.
  • Maintained project documentation, ensuring accuracy and accessibility for the team.
  • Organized training sessions for new hires, enhancing team integration processes.
  • Monitored project progress, providing regular updates to management and stakeholders.

Housekeeping Room Attendant

Vail resorts
keystone
2016.05 - 2016.08
  • Cleaned and sanitized guest rooms following Vail Resorts' standards.
  • Inspected rooms for cleanliness and maintenance issues before guest arrival.
  • Restocked supplies and amenities to ensure guest satisfaction and comfort.
  • Collaborated with team members to improve cleaning efficiency and effectiveness.

Customer Service Representative

Convergys
Bogotá
2014.08 - 2015.07
  • Assisted customers with inquiries and resolved issues through effective communication.
  • Managed customer accounts and updated information in the database system.
  • Collaborated with team members to enhance service delivery and support processes.
  • Handled high-volume calls while maintaining professionalism and patience.

Customer Service Representative

Bilateral
Bogotá
2013.05 - 2014.06
  • Documented customer interactions accurately for future reference and follow-up.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Education

Bachelor of Science - Biology

Universidad Nacional De Colombia
Bogotá
2016-01

High School Diploma -

Ricardo Hinestroza
Cundinamarca
2005-12

Skills

  • Project management
  • Time management
  • Documentation control
  • Data analysis
  • Training coordination
  • Customer relationship management

Languages

English
Upper Intermediate (B2)
B2
Spanish
Native
Native

References

References available upon request.

Timeline

Assistant Coordinator

Msc. Henry Sogamoso
2016.09 - 2025.11

Housekeeping Room Attendant

Vail resorts
2016.05 - 2016.08

Customer Service Representative

Convergys
2014.08 - 2015.07

Customer Service Representative

Bilateral
2013.05 - 2014.06

Bachelor of Science - Biology

Universidad Nacional De Colombia

High School Diploma -

Ricardo Hinestroza
Luis Alejandro Sogamoso