Luis Alberto Molinares
Barranquilla
Summary
Friendly administrative professional offering excellent client engagement and assertive communication skills. A dependable coordinator promoting efficiency in tasks delegated for timely completion, as well as excellent interpersonal, leadership, communication and organizational skills.
Overview
4
4
years of professional experience
Work History
Scheduling Coordinator
Veteran Claim Adjusters
Barranquilla, Colombia
11.2022 - 02.2024
- Handled calendar management for public adjusters and inspectors.
- Scheduled appointments for clients and insurance companies.
- Followed up on payments and phones back up.
- Developed and maintained enterprise-wide master schedule to promote organizational efficiency.
Bilingual Agent
Teleperformance SAS
Barranquilla, Colombia
10.2020 - 09.2021
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Sought ways to improve processes and services provided.
Receptionist
Hotel Virrey 76
Barranquilla, Colombia
10.2019 - 02.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
Education
Administración de Empresas Turísticas -
Universidad Del Atlántico
Barranquilla, Colombia12.2023
English -
Universidad Del Atlántico
Barranquilla, Colombia04.2021
High School degree -
Liceo Mayor De Soledad Rafael U. Lafaurie Rivera
12.2017
Skills
- Administration and Operations
- Team Leadership
- Attention to Detail
- Documentation and Recordkeeping
- Multitasking and Organization
- Database Administration
Languages
Spanish
Proficient
C2
English
Advanced
C1
French
Upper intermediate
B2
Additional Information
Computer skills: Fluent in Microsoft Word, Excel and PowerPoint.
Interests: Reading, exercising, learning, cycling.
Timeline
Scheduling Coordinator
Veteran Claim Adjusters
11.2022 - 02.2024
Bilingual Agent
Teleperformance SAS
10.2020 - 09.2021
Receptionist
Hotel Virrey 76
10.2019 - 02.2020
Administración de Empresas Turísticas -
Universidad Del Atlántico
English -
Universidad Del Atlántico
High School degree -
Liceo Mayor De Soledad Rafael U. Lafaurie Rivera