A highly motivated and goal-oriented professional interested in expanding industry knowledge by taking on marketing and technology-driven roles. Adept in developing client-focused strategies to engage target audiences across multidisciplinary industries. Demonstrates excellent interpersonal skills in the day-to-day handling of diverse clientele. Currently completing a marketing degree and honing programming capabilities. Committed to a growth mindset to adapt strategies according to the rapidly evolving industry trends and consumer insights.
¡Hola! Soy
Luisa Fernanda Rojas Quiroga
Resumen profesional
Datos destacados
11
years of professional experience
3
years of post-secondary education
1
Certification
Experiencia
RWS
Content Engineer
Resumen laboral
- Develops and implements digital content strategies aligned with brand and audience needs
- Collaborates with cross-functional teams to optimize content workflows and localization processes
- Ensures content quality, consistency, and adherence to global standards
D & SPennsylvania
Collection Specialist
12.2021 - 08.2023
Resumen laboral
- Manages a high volume of inbound/outbound calls while maintaining company target points
- Negotiates payment plans and educates clients on payment processes through effective communication
- Coordinates with supervisors and team members to share updates and ensure legal compliance
- Handles customer follow-ups for credit collection and insurance-related inquiries
- Performs data entry duties to update client contact details and maintain accurate records
- Pennsylvania, USA (Remote)
- Seguimiento a los compromisos de pago de los clientes y reporte de impagos.
- Emisión y recepción de llamadas para la gestión de deudas y gestión de carteras.
- Contacto a clientes morosos por diversos canales de comunicación.
Derecho DigitalBogotá
Administrative Assistant
09.2017 - 05.2020
Resumen laboral
- Answered important calls, documented messages, and directed information to relevant departments
- Maintained accurate and organized customer records
- Used computation and analytical skills to resolve discrepancies in record collection
- Provided excellent customer service by resolving client queries and real-time issues
- Bogotá, Colombia
Constructora Buen Día y LópezArmenia
Sales Agent
07.2014 - 08.2015
Resumen laboral
- Delivered persuasive sales performance in real estate transactions
- Built long-term relationships with clients through consistent follow-up and assistance
- Designed creative, client-oriented marketing strategies to present new projects
- Managed multiple accounts efficiently through strong time management and prioritization
- Created and maintained updated client databases
- Armenia, Colombia
Grupo Gran Colombiano EventsArmenia
Logistics Backstage Assistant
08.2012 - 11.2014
Resumen laboral
- Assisted in event planning and coordination with cross-functional teams
- Worked with vendors and suppliers to ensure seamless event execution
- Applied marketing and interpersonal skills to attract and manage clients
- Tracked event progress and schedules to prevent operational delays
- Armenia, Colombia
Formación
Fundación Unipanamericana
Bachelor’s Degree from Marketing
01.2019 - 01.2022
Resumen académico
La Gran Colombia University
English Course
Resumen académico
Institución Educativa CASD
Technician from Bilingual Tourism Management
Resumen académico
Enfatiza tus habilidades clave
- Effective Communication
- Team Collaboration
- Interpersonal Skills
- Time Management
- Planning & Organization
- Customer-focused Approach
- Multilingual (Spanish, English & Basic French)
- Digital Awareness (MS Office, Adobe Photoshop & Illustrator)
- Digital Marketing
- Personalidad dinámica y actitud proactiva
- Liderazgo
- Dotes comunicativas
- Trabajo orientado a objetivos
- Iniciativa y proactividad
- Capacidad de persuasión
Diplomas
Platzi, Basic Programming Course, Present, Community Manager Course, 01/01/19, Strategy and Digital Content Creation Course, 01/01/19, Introduction to Digital Marketing Course, 01/01/19, Introduction to the Creation of Companies and Startups, 01/01/19
Cronología
Collection Specialist
D & S
12.2021 - 08.2023
Fundación Unipanamericana
Bachelor’s Degree from Marketing
01.2019 - 01.2022
Administrative Assistant
Derecho Digital
09.2017 - 05.2020
Sales Agent
Constructora Buen Día y López
07.2014 - 08.2015
Logistics Backstage Assistant
Grupo Gran Colombiano Events
08.2012 - 11.2014
Content Engineer
RWS
La Gran Colombia University
English Course
01.2011
Institución Educativa CASD
Technician from Bilingual Tourism Management
01.2008