Proactive and goal-oriented professional with excellent time management and problem-solving skills. with 5 years of experience working with all types of clients. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Hi, I’m
Luisa Torres Londoño
Bogotá
Summary
Overview
10
years of professional experience
Work History
Atlantic Quantum Innovations
Trusted Advisor
07.2024 - Current
Job overview
- Developed and maintained strong relationships with clients to maximize satisfaction.
- Helped clients make informed decisions about financial future.
- Educated clients on financial topics and best practices.
- Monitored and updated financial plans to comply with client goals.
Bervely Law Firm
Customer Satisfaction Retention Specialist
10.2023 - 06.2024
Job overview
- Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Enhanced customer satisfaction levels with proactive communication and timely resolution of issues.
INLASERV
Logistics Coordinator
03.2022 - 11.2022
Job overview
- Developed relationships with key vendors, securing preferential treatment in pricing and terms negotiation.
- Streamlined inventory management for reduced waste and improved cost control.
- Developed strategies to optimize utilization of available resources.
- Organized and coordinated conferences and monthly meetings.
Viajemos.com
Quality Control Analyst
11.2019 - 04.2021
Job overview
- Improved overall production efficiency by identifying and resolving quality control issues.
- Participated in regular meetings with senior management to discuss ongoing projects, challenges faced, and proposed improvements.
- Sustained high levels of customer satisfaction through timely resolution of non-conformance issues.
Old Mutual
Junior Customer Service Executive
08.2018 - 08.2019
Job overview
- Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
- Elevated overall team morale through active participation in group discussions, brainstorming sessions, and collaborative problem-solving activities.
- Managed high call volumes with professionalism, maintaining a positive attitude under pressure.
Universidad Del Rosario
Member Support Specialist
12.2014 - 06.2016
Job overview
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Supported the onboarding process for new members, explaining benefits and assisting with paperwork completion.
Education
Politécnico De Colombia
Diploma from Human Resources Development
University Overview
Universidad Del Rosario
Bachelor of Science from Ciencia Política Y Gobierno
08.2019
University Overview
Cristo Rey Bogotá
High School Diploma
12.2009
University Overview
Skills
- Strategic thinking
- Negotiation
- Motivation techniques
- Teamwork
- Trust building
Languages
Spanish
Native language
English
Advanced
C1
Timeline
Trusted Advisor
Atlantic Quantum Innovations
07.2024 - Current
Customer Satisfaction Retention Specialist
Bervely Law Firm
10.2023 - 06.2024
Logistics Coordinator
INLASERV
03.2022 - 11.2022
Quality Control Analyst
Viajemos.com
11.2019 - 04.2021
Junior Customer Service Executive
Old Mutual
08.2018 - 08.2019
Member Support Specialist
Universidad Del Rosario
12.2014 - 06.2016
Universidad Del Rosario
Bachelor of Science from Ciencia Política Y Gobierno
Cristo Rey Bogotá
High School Diploma
Politécnico De Colombia
Diploma from Human Resources Development
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