Luisa Rojo Granda
Journalist
Medellín,ANT
Summary
Encouraging employee and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
5
5
years of professional experience
3
3
Languages
Work History
Call Center Representative
Teleperformance
02.2024 - Current
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Sought ways to improve processes and services provided.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Cross-selling on every call through tailored offers for each customer.
- Investigated and resolved customer inquiries and complaints quickly.
Marketing Specialist
Fotoeditores
01.2020 - 08.2020
- Collected and analyzed data from variety of sources to create detailed market research reports for top-level decision makers.
- Implemented and supervised market research projects from start to finish with focus groups, surveys and interviews.
- Designed and implemented advertising and public relations activities.
- Worked closely with in-house design team to develop visuals for content.
- Created persuasive sales presentations that effectively showcased product benefits, driving revenue growth.
- Researched and evaluated potential new markets and products.
- Improved customer retention rates by designing customized loyalty programs tailored to individual needs.
- Analyzed market trends and consumer behavior to inform data-driven marketing decisions.
Sales Representative
Alqueria
01.2019 - 12.2019
- Streamlined sales processes by identifying inefficiencies and implementing improvements for enhanced productivity.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Expanded customer base through cold calling, networking, and relationship building.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
Education
Journalist - Marketing Management And Research
Universidad De Antioquia
Medellin, Colombia 05.2001 -
Skills
Adaptability
Cross-Functional Collaboration
Adaptability and Flexibility
Warehousing functions
Issue and Complaint Resolution
Professionalism
Product Sales
Appointment Scheduling
Sales and Upselling
Timeline
Call Center Representative
Teleperformance
02.2024 - Current
Marketing Specialist
Fotoeditores
01.2020 - 08.2020
Sales Representative
Alqueria
01.2019 - 12.2019
Journalist - Marketing Management And Research
Universidad De Antioquia
05.2001 -