Luisa Rocha
Toronto
Summary
Consultant with 25 years of hands-on HR management experience and broad knowledge of HR metrics for benchmarking, measuring, analyzing and articulating value and ROI of HR initiatives, practices and policies. Guides, trains, and supports clients in areas of strategic human capital management, employee relations, organizational development, of best practices in human resources. Demonstrates strong business acumen and possesses entrepreneurial spirit with genuine desire to proactively and consistently deliver results for clients and internal teams.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Administrative Office Manager
GANDARA GROUP
02.2022 - Current
- Assisted executive management with special projects as needed to support overall business objectives.
- Fostered a positive work culture through open communication channels, promoting teamwork and collaboration among staff members.
- Identified opportunities to streamline processes and improve office operations and efficiency.
- Handled sensitive information with discretion by maintaining confidentiality in accordance with company guidelines.
- Provided support during periods of high workload by stepping in to assist with various administrative tasks as needed..
- Developed strong relationships with clients through exceptional customer service and timely responses to inquiries.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
- Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
Senior Consultant - HR
TRI COLOMBIA
11.2019 - Current
- Mentored junior consultants, helping them enhance their skills and contribute more effectively to projects.
- Delivered high-quality solutions for clients through comprehensive research and analysis of industry trends.
- Developed innovative strategies to address complex business challenges, resulting in increased profitability for clients.
- Presented findings and recommendations to executive-level stakeholders, effectively communicating key insights and action plans.
- Collaborated with management to identify skills gaps, resulting in targeted training initiatives for workforce development.
- Spearheaded diversity and inclusion initiatives, creating a more inclusive work environment for all employees.
- Improved organizational effectiveness through conducting regular employee engagement surveys and addressing concerns promptly.
- Conducted performance reviews and provided feedback to managers on employee performance.
- Completed human resource operational requirements by scheduling and assigning employees.
- Created and delivered HR training sessions to staff, managers and executives.
Senior Consultant - HR
Mercer Advisors
11.2019 - 08.2024
- Collaborated with management to identify skills gaps, resulting in targeted training initiatives for workforce development.
- Established metrics-driven approach to HR decision-making, enabling data-driven strategies for workforce optimization.
- Implemented wellness programs that boosted overall employee satisfaction levels and productivity rates within the organization.
- Facilitated change management efforts during periods of organizational transformation, ensuring minimal disruption to daily operations.
- Designed succession planning strategies to ensure a strong pipeline of future leaders within the organization.
- Enhanced employee retention by implementing effective HR policies and procedures.
- Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
Advisor Consultang HR Manager
EY
10.2006 - 07.2017
- Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
- Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
- Developed comprehensive risk assessment tool, enabling more precise investment recommendations.
- Increased client satisfaction, providing personalized investment advice based on thorough financial analysis.
- Managed risk effectively by closely monitoring client portfolios and making timely adjustments.
- Utilized advanced CRM tools to track client interactions efficiently while maintaining detailed records of their individual goals, preferences, and concerns.
- Mentored junior advisors, fostering a supportive team environment focused on growth and learning.
- Developed strong relationships with clients through regular communication and excellent customer service.
- Participated in ongoing professional development opportunities to stay current with industry trends and best practices.
- Enhanced advisor skills and knowledge through continuous professional development program, elevating service quality.
- Fostered culture of innovation within advisory team, encouraging adoption of new technologies and methodologies.
Education
MBA - Digital Marketing
Universidad De Nebrija – EALDE
Madrid, España 10.2017
BBA - Business Administration
Colegio Mayor De Nuestra Señora Del Rosario
Bogotá, Colombia09.1997
Skills
Training and coaching
Relationship Building
Scheduling Management
Event Coordination
Office Management
Human Resources Management
Microsoft Office
Attention to Detail
Training and Orientation
Certification
- Microsoft Office Specialist, Excel, Word, PowerPoint Certifications – Microsoft Corporation.
- International Certification in Coaching – WABC
- Certified ScrumMaster (CSM)
Timeline
Administrative Office Manager
GANDARA GROUP
02.2022 - Current
Senior Consultant - HR
TRI COLOMBIA
11.2019 - Current
Senior Consultant - HR
Mercer Advisors
11.2019 - 08.2024
Advisor Consultang HR Manager
EY
10.2006 - 07.2017
MBA - Digital Marketing
Universidad De Nebrija – EALDE
BBA - Business Administration
Colegio Mayor De Nuestra Señora Del Rosario
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