Luisa Daniela Diaz Vega
New York
Summary
Project Manager with expertise in time management, problem-solving, critical thinking, adaptability, organization, and conflict resolution. Motivated and diplomatic Customer Service Representative excelling in issue resolution through effective communication and a level-headed approach. Demonstrates professionalism and an upbeat attitude while handling guest needs. Strong conflict resolution skills and ability to prioritize tasks effectively.
Overview
7
7
years of professional experience
Work History
Restaurant Hostess
Olio E Piu
01.2023 - 11.2024
- Communicated with management and service staff to address customer needs
- Maintained seating charts to optimize station rotations
- Coordinated waitstaff to balance workload between restaurant sections
- Open table organization
- Monitored dining area to track seating availability, service and occupancy
- Provided exceptional customer service by empathizing with customers and demonstrating active listening skills
- Assisted callers with diverse requests by providing timely and accurate information
- Managed large volume of daily calls while maintaining high customer satisfaction rate
- Greeted incoming guests and directed individuals to appropriate personnel
- Treated visitors with friendly, approachable attitude
Maitre D'
Lola Taverna
01.2023 - 01.2024
- Greeted guests upon arrival and escorted them to their tables
- Actively participated in team meetings to discuss ways of improving overall guest experiences
- Monitored dining room capacity to ensure optimal guest experience
- Scheduled and received food and beverage shipments, checking delivery contents to verify product quality and quantity
Hostess
La Grande Boucherie
01.2023 - 12.2023
- Used table management system to serve customers and coordinate guest movements
- Cleaned tables and arranged settings to comply with sanitation requirements
- Coordinated waitstaff to balance workload between restaurant sections
- Worked with large groups to execute special events to schedule
- Moved and arranged tables, chairs and settings to accommodate large groups or guests with special needs
- Anticipated guest needs for personalized and seamless service
Restaurant Hostess
Boucherie Unión Square
01.2021 - 12.2023
- Worked with large groups to execute special
- Answered phone calls and provided information on menu items, specials, and operating hours
- Maintained cleanliness of hostess stand, lobby area, and menus
- Coordinated seating arrangements to accommodate walk-ins and reservations effectively
- Managed reservations using reservation management software
Server
Rosa Mexicano
01.2019 - 12.2021
- Kept food service and preparation areas clean and neat
- Informed customers of ingredients and allergens to support sensible menu choices
- Followed safety, sanitization and food handling guidelines
- Delivered food and beverages promptly to customers
- Processed credit card transactions, gift cards and cash payments
- Assigned and arranged tables for large groups
- Restocked service stations to maximize availability
- Entered orders into computer system to coordinate with kitchen staff
Sales Representative
Mario Hernandez
01.2018 - 12.2018
- Advised customers on different financing options
- Described product to customers to accurately explain details and care of merchandise
- Provided exceptional customer service by addressing inquiries, concerns, or issues promptly
- Kept store shelves, racks and bins presentable with resets
Education
Profesional - Project Management
Google
09.2024
Kitchen technician -
SENA
Malaga, Santander12.2017
High School -
El Bosque
Malaga, Santander12.2016
Skills
- High-volume dining
- Customer Service
- Organizations skills
- Sales and marketing
- Familiarity with POS systems
- Table management
- Strong multitasking
- Task prioritization
- Positive attitude
- Excellent communication
Languages
Spanish
Bilingual or Proficient (C2)
English
Advanced (C1)
Timeline
Restaurant Hostess
Olio E Piu
01.2023 - 11.2024
Maitre D'
Lola Taverna
01.2023 - 01.2024
Hostess
La Grande Boucherie
01.2023 - 12.2023
Restaurant Hostess
Boucherie Unión Square
01.2021 - 12.2023
Server
Rosa Mexicano
01.2019 - 12.2021
Sales Representative
Mario Hernandez
01.2018 - 12.2018
Kitchen technician -
SENA
High School -
El Bosque
Profesional - Project Management
Google
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