Luisa Carvajal
Santuario
Summary
Dynamic administrative professional with a proven track record at Litis Asesorias S.A.S, excelling in document preparation, client communication, and office management. Adept at being detail-oriented and maintaining records, I foster positive relationships while ensuring confidentiality. My leadership experience as a Sales Supervisor has honed my time management, and adaptability / fast learning skills, driving success in fast-paced environments.
Overview
9
9
years of professional experience
2
2
Languages
Work History
Administrative Assistant
Litis Asesorias S.A.S
01.2023 - Current
- Assisted in daily administrative operations by organizing files and maintaining accurate records to streamline workflows.
- Coordinated scheduling and appointment management, ensuring effective use of team members' time and resources.
- Managed correspondence and communication, ensuring timely responses and fostering positive relationships with clients and vendors.
- Collaborated creating documents of legal nature for the lawyers, in both English and Spanish, from the drafting to final proof reading steps.
Lead Sales Associate
Teleperformance
12.2021 - Current
- Delivered personalized customer service by actively engaging with clients to address inquiries, enhancing overall customer satisfaction.
- Managed time efficiently in order to complete all tasks within deadlines.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Skilled at working independently and collaboratively in a team environment.
Sales Supervisor
Accedo 24/7
06.2016 - 04.2021
- Led a team of sales representatives to achieve quarterly targets by implementing effective training and coaching strategies.
- Developed and executed sales strategies that increased revenue streams while maintaining compliance with company policies.
- Fostered a collaborative team environment by mentoring staff, which improved performance.
Education
Bachelor’s Degree - Teaching English As A Second Language
Universidad Tecnológica De Pereira
Pereira, Colombia 05.2001 -
High School Diploma -
Institucion Educativa Instituto Santuario
Santuario, Colombia12-2014
IT Technician - Computer Information Systems
Servicio Nacional De Aprendizaje SENA
Pereira, Colombia 05.2001 -
Skills
Appointment management
Document preparation
Client communication
Legal document drafting
Record maintenance
Time management
Microsoft Office Suite
Office management
Information confidentiality
Timeline
Administrative Assistant
Litis Asesorias S.A.S
01.2023 - Current
Lead Sales Associate
Teleperformance
12.2021 - Current
Sales Supervisor
Accedo 24/7
06.2016 - 04.2021
Bachelor’s Degree - Teaching English As A Second Language
Universidad Tecnológica De Pereira
05.2001 -
IT Technician - Computer Information Systems
Servicio Nacional De Aprendizaje SENA
05.2001 -
High School Diploma -
Institucion Educativa Instituto Santuario