Luis Ulloa B

PRODUCTS:

Digital Credit Card

Multiproduct Credit Flow

Digital Vehicles Credit

Digital Documentation

• Designed and implemented the customer journey for credit acquisition.
• Communicated effectively with team members to deliver updates on project milestones and deadlines.
• Developed product documentation to communicate upcoming features and products to internal teams.
• Collaborated with sales, marketing, and support teams to launch products on time and within budget.
• Collaborated with sales teams to develop effective training materials that drove increased product knowledge among staff members, resulting in higher close rates.
• Analyzed metrics to measure product performance.
• Documented user stories, specifications, and product features into detailed work order to communicate across teams and build mandatory requirements.
• Coordinated design meetings and decisions with internal departments and teams.
• Led concept sprints, As-Is process mapping, stakeholder interviews, user and service actor research, benchmarking, and hypothesis development for To-Be processes
• Updated, monitored, and reviewed OKRs with sponsors and stakeholders
• Managed stakeholder expectations effectively throughout the entire product development process.
• Coordinated project planning and execution with team members and team leads.
• Managed product backlogs, led grooming sessions, prepared and presented review events, participated in daily stand-ups and retrospectives, and created user stories with acceptance criteria.

PRODUCTS

POS and Innovation

Digital Acquisition

• Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
• Collaborated with Product Owners to refine requirements and ensure alignment with business goals.
• Identified and addressed improvement opportunities based on team results and Scrum principles
• Collaborated with product owners, team members, technologists, and other scrum masters to define solutions and drive progress.
• Established and tracked KPIs to measure progress and success
• Improved team efficiency by implementing Agile and Scrum methodologies for project management.
• Adapted the Scrum framework to align with team and product-specific needs
• Conducted daily stand-up meetings, sprint planning sessions, and sprint reviews, ensuring effective communication among team members.
• Coached cross-functional teams on Agile principles, leading to an increase in successful project deliveries.
• Managed product backlog and supported Scrum framework for monthly sprint releases.
• Resolved conflicts and facilitated open communication among team members, promoting a healthy work environment.
• Mentored junior team members on Scrum best practices, fostering their professional growth within the organization.
• Identified potential risks early in the project lifecycle and implemented mitigation strategies accordingly.
• Applied agile methodology to shorten cycle time and achieve target margins.

PRODUCTS

Customized ERP Software

Tracking Carrier Operations Platform

• Defined and prioritized requirements to deliver an ERP solution tailored to client needs
• Ensured alignment between development efforts and stakeholder expectations through continuous feedback loops
• Led Agile initiatives leveraging the Scrum framework across the entire project lifecycle
• Developed comprehensive roadmaps outlining the product vision, goals, and milestones for successful execution.
• Owned and prioritized product backlog.
• Proactively identified risks associated with project timelines or deliverables, implementing mitigation strategies when necessary.
• Analyzed customer feedback to identify areas for improvement.
• Oversaw entire product deployments from vision and creation to rollout and delivery.
• Championed user-centric design principles throughout the development process to ensure exceptional user experiences.
• Focused on building critical features up front in order to identify constraints and technical challenges.

PROJECTS

Industrial Facility to Transfer Acrylic Emulsions

Industrial Facility to Chemical Products Split

Site Logistics in Navy Terminal

Delivery Bulk Chemical Products

• Set up a distribution system based on chemical products features and destinies facilities requirements.
• Facilitated seamless transitions between project phases by coordinating closely with various departments involved in the process flow.
• Increased customer satisfaction, maintaining open communication lines between clients and the team throughout project lifecycle.
• Developed custom-tailored training programs for new hires, expediting their integration into the team and enhancing overall project performance.
• Implemented risk management plans to mitigate potential issues, ensuring smooth project execution.
• Improved overall organizational productivity by sharing best practices with other departmental managers across the company.
• Managed cross-functional teams for successful project completion within budget and on schedule.
• Cultivated a positive work environment that fostered teamwork, innovation, and creative problem-solving among team members.
• Coordinated material procurement and required services for projects within budget requirements.
• Planned, designed, and scheduled phases for large projects.
• Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
• Verified quality of deliverables and conformance to specifications before submitting to clients.
• Maintained open communication by presenting regular updates on project status to customers.