Luis Secuiu
Medellín
Summary
Results-oriented with experience in training and leadership roles as a Supervisor and tangible sales. CRM sales leads and cross-selling. Skilled in documentation, scheduling, and collaboration. Seeking a position where I can utilize my skills and contribute to the success of the organization.
Overview
7
7
years of professional experience
Work History
Travel Agent
IGT Solutions
04.2024 - 09.2024
- Reservations for national and international travelers in more than 700+ properties around the USA, Mexico, Canada and Australia. Also providing full explanation of amenities, prices and discounts.
- Cross-selling at the end of each reservation doing add ons for each guest according to their needs.
Advisor
Concentrix
03.2023 - 04.2024
- I provided exceptional customer service and resolved customer's inquiries in the insurance Market with the 2nd largest insurance company in the USA
- Billing explanations, payments requests, and endorsement supports tasks made efficiently following legal requirements were handled in this role.
Supervisor TP
Teleperformance
11.2021 - 06.2022
- I led and supervised employees to meet customer service and performance goals, while using Power BI for data analysis and handling payroll tasks. I also managed coaching, disciplinary actions, and real-time monitoring to prevent fraud and protect the company's reputation.
Customer Service Agent
Teleperformance
06.2020 - 11.2021
- I helped customers from Amazon UK to navigate the shopping portal, get refunds, digital services inquiries, delivery and logistics tracking with purchases
- Handling replacements request for different products categories and daily follow ups.
Sales Associate
Emerald Supplier SAS
01.2019 - 03.2020
- Introduced Emerald gems to international tourists with tailored presentations to stimulate interest. Managed offers, discounts, and client budgets, using emotional intelligence to drive desire for purchasing jewelry. Also handled POS transactions and daily billing.
Bellboy-Concierge Attendant
Hotel Cayena-Caracas
09.2017 - 08.2018
- Welcomed first-time guests with tours of the hotel, showcasing art pieces and social areas. Tracked guest preferences and updated them in the Opera System. Managed late-night inventory of front desk tools, beverages, and snack expiration dates.
Education
Accounting and Administrative Services -
Luis Razetti Middle School
07.2017
English Literature and Language -
Centro Venezolano Americano
B1 French Language Programme -
Alianza Francesa de Medellin
Skills
- Problem-solving
- Strong negotiation
- Team Management
- Emotional Intelligence
- Time Management
- Data Entry
Tennis, Gym, Archery
After a good day of work, I'll go for a gym session. In my day offs I'll go for a tennis session, or I'd watch archery competitions.
Timeline
Travel Agent
IGT Solutions
04.2024 - 09.2024
Advisor
Concentrix
03.2023 - 04.2024
Supervisor TP
Teleperformance
11.2021 - 06.2022
Customer Service Agent
Teleperformance
06.2020 - 11.2021
Sales Associate
Emerald Supplier SAS
01.2019 - 03.2020
Bellboy-Concierge Attendant
Hotel Cayena-Caracas
09.2017 - 08.2018
English Literature and Language -
Centro Venezolano Americano
B1 French Language Programme -
Alianza Francesa de Medellin
Accounting and Administrative Services -
Luis Razetti Middle School
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