Luis Quineche
Colorado Springs
Summary
With 11 years of diverse experience in the energy, customer service, and solar technology sectors, this versatile manager excels at streamlining operations, enhancing customer experiences, and implementing sustainable solutions. Strong leadership skills, effective communication abilities, and a commitment to continuous growth consistently lead to surpassing goals and driving success. Fluency in Spanish enables effective connection with a wider range of individuals and contributes to a more inclusive work environment.
Overview
12
12
years of professional experience
Work History
Energy Operations Manager
Octopus Energy
05.2022 - Current
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Developed and implemented strategies to maximize customer satisfaction.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Analyzed and reported on key performance metrics to senior management.
- Trained and guided team members to maintain high productivity and performance metrics.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Store Manager
Joinus Katy Wholesale & Retail
10.2021 - 04.2022
- Completed point of sale opening and closing procedures
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements
- Rotated merchandise and displays to feature new products and promotions
- Reconciled daily sales transactions to balance and log day-to-day revenue
- Managed inventory control, cash control, and store opening and closing procedures
- Interacted well with customers to build connections and nurture relationships
- Monitored daily cash discrepancies, inventory shrinkage and drive-off
Customer Service Representative
BARC Animal Shelter and Adoptions
06.2020 - 08.2021
- Responded to customer requests for products, services, and company information.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Educated customers about billing, payment processing and support policies and procedures.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Cross-trained and backed up other customer service managers.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Promptly responded to inquiries and requests from prospective customers.
- Maintained up-to-date knowledge of product and service changes.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Identified and resolved discrepancies and errors in customer accounts.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Team Member
Whole Foods Market
05.2020 - 06.2020
- Implemented COVID-19 protocols by conducting employee temperature screenings before shifts
- Monitored hourly store traffic, customer counts, and store metrics such as product quantities and expiration dates
- Efficiently packed groceries with precision and speed while conducing product scanning and processing payments
- Kept work areas clean, organized, and safe to promote efficiency and team safety
- Maintained productive, efficient approach to all tasks
- Contributed to team success by completing jobs quickly and accurately
- Worked different stations to provide optimal coverage and meet production goals
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures
- Developed strong customer service and product knowledge skills to enhance individual and team performance
- Assisted customers in selecting merchandise best suited to needs
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods
General Manager
Smoothie King (SKFI)
09.2017 - 12.2019
- Cultivated vendor relationships and analyzed contracts to ensure cost-effective procurement
- Implemented process enhancements that led to improved efficiency and reduced turnaround rates
- Oversaw budgeting, financial analysis, and resource allocation achieving significant cost savings and revenue growth
- Maintained Excel reports tracking sales, profit margins, and cost of goods
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements
- Supervised and effectively trained 9 employees to decrease process lags and boost productivity
- Completed point of sale opening and closing procedures
- Approved regular payroll submissions for employees
- Supervised guests at front counter, answering questions regarding products
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation
- Assisted with hiring, training and mentoring new staff members
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits
Assistant Manager
Smoothie King (SKFI)
12.2016 - 07.2017
- Processed payments for credit and debit cards and returned proper change for cash transactions
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement
- Rotated merchandise and displays to feature new products and promotions
- Walked through store areas to identify and proactively resolve issues negatively impacting operations
- Maintained positive customer relationships by responding quickly to customer service inquiries
- Trained and guided team members to maintain high productivity and performance metrics
- Reported issues to higher management with great detail
- Interacted well with customers to build connections and nurture relationships
- Created and maintained safe and secure work environments for employees
Shift Supervisor
Panera Bread
10.2013 - 11.2016
- Conducted daily bank deposits of cash during each shift
- Assisted in training new employees on safety and food procedures
- Monitored store metrics including labor costs and guest count hourly during each shift
- Managed daily delegation of tasks to 10-12 employees, serving up to 50 guests per hour
- Helped store management meet standards of service and quality in daily operations
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
- Completed store opening and closing procedures and balanced tills
- Responded to and resolved customer questions and concerns
- Trained new employees and delegated daily tasks and responsibilities
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies
- Managed staff hiring, training and supervision
- Collaborated with other leaders and executives to direct workflow and support operations
Crew Trainer
Taco Bell
06.2013 - 09.2013
- Processed payments from over 20 customers daily
- Guided customers through menu selections and addressed inquiries to enhance satisfaction
- Fostered effective communication with colleagues to ensure prompt and accurate order fulfillment
- Taught new team members correct procedures for all areas of operations
- Greeted customers with smile and provided friendly service to professionally handle every need
- Maintained current knowledge of all team position requirements
- Trained other employees in customer service, food safety, and performance requirements
- Set positive example for team members by providing high-quality, efficient service
- Established and maintained quality control standards
Education
Bachelor of Science - Communications Studies
Sam Houston State University
Huntsville12-2019
Associate of Applied Science - Business Management- General Business
Lone Star College
Cypress07-2017
High School Diploma -
Cypress Falls High School
Houston06-2014
Skills
- Performance reporting & management
- Leadership & Team Building
- Microsoft office expertise
- Marketing
- Budgeting and Financial Management
- Data management
- Conflict Resolution
Accomplishments
- Supervised team of 14 staff members.
- Promoted to Team Lead after 1 year with the company.
- Collaborated with team of 4 in the development of a Learning Development Program for employees to grow in their roles
Languages
Spanish
Native or Bilingual
Timeline
Energy Operations Manager
Octopus Energy
05.2022 - Current
Store Manager
Joinus Katy Wholesale & Retail
10.2021 - 04.2022
Customer Service Representative
BARC Animal Shelter and Adoptions
06.2020 - 08.2021
Team Member
Whole Foods Market
05.2020 - 06.2020
General Manager
Smoothie King (SKFI)
09.2017 - 12.2019
Assistant Manager
Smoothie King (SKFI)
12.2016 - 07.2017
Shift Supervisor
Panera Bread
10.2013 - 11.2016
Crew Trainer
Taco Bell
06.2013 - 09.2013
Bachelor of Science - Communications Studies
Sam Houston State University
Associate of Applied Science - Business Management- General Business
Lone Star College
High School Diploma -
Cypress Falls High School
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