Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Luis La'O

Elizabeth

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

6
6
years of professional experience

Work History

Ramp Agent

Southwest Airlines
Denver, CO
09.2024 - Current
  • Operated ground support equipment to ensure timely aircraft departures.
  • Coordinated baggage handling processes to maximize efficiency and minimize delays.
  • Conducted safety inspections on equipment and work areas to uphold safety standards.
  • Assisted with loading and unloading cargo, ensuring proper weight distribution for flight stability.
  • Guided aircraft into and out of parking positions using hand signals.
  • Communicated effectively with pilots and crew regarding operational updates and needs.

Owner/Operator

LJ's Services and Creations
Elizabeth, CO
03.2020 - 09.2024
  • Preformed basic lawn services such as mowing, edging, and trim lawns.
  • Property fence installation and repairs.

Interior and exterior painting.

  • Drywall installation and repairs.
  • Gardening flowers and produce.
  • Pressure washing/ cleaning windows and siding.
  • Screen window repairs and installation.
  • Developed marketing strategies to enhance brand visibility and attract new clients.
  • Managed daily operations to ensure efficient service delivery and customer satisfaction.

Carpenter Laborer

JHL Construction
Centennial, CO
11.2022 - 05.2023
  • Operated power tools and hand tools for various construction tasks.
  • Assisted in framing, drywall installation, and finishing work on commercial projects.
  • Maintained a clean and safe job site by following safety protocols and regulations.
  • Collaborated with team members to execute project plans efficiently and effectively.

Carpenter

Latcon
Pueblo, CO
10.2020 - 08.2022
  • Constructed and installed frameworks for residential and commercial projects.
  • Operated various power tools to execute precise cuts and measurements.
  • Collaborated with project managers to ensure timely completion of carpentry tasks.
  • Trained junior carpenters on safety protocols and best practices in woodworking.
  • Demonstrated close attention to detail to verify quality and accuracy of work.
  • Followed established job site safety regulations and maintained safe and clean work area.

Education

GED -

Arapahoe Douglas Works
Denver, CO

Skills

  • Problem-solving
  • Loading and unloading
  • Ramp service
  • Aircraft marshalling
  • Safety procedures compliance
  • Customer service
  • Team leadership
  • Crew assistance
  • Flexible schedule
  • Dependable and responsible
  • Attention to detail
  • Health and safety compliance

Languages

Spanish
Limited Working

Timeline

Ramp Agent

Southwest Airlines
09.2024 - Current

Carpenter Laborer

JHL Construction
11.2022 - 05.2023

Carpenter

Latcon
10.2020 - 08.2022

Owner/Operator

LJ's Services and Creations
03.2020 - 09.2024

GED -

Arapahoe Douglas Works
Luis La'O