Luis Gutierrez Vargas
Bogota
Summary
Proven track record in enhancing customer satisfaction and loyalty, demonstrated at Intouch Cx by expertly handling escalated complaints and securing contract renewals. Skilled in upselling and cross-selling, with a knack for persuasive communication. Excelled in documentation and customer feedback analysis, contributing to significant business growth.
Overview
6
6
years of professional experience
Work History
Retention Specialist
Intouch Cx
03.2023 - 05.2024
- Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
- Enhanced customer satisfaction levels with proactive communication and timely resolution of issues.
- Negotiated contract renewals, securing continued business partnerships with satisfied clients.
- Built constructive customer relationships to improve loyalty and recommendations.
Logistics Coordinator
Lean Staffing
01.2022 - 02.2023
- Tracked orders and notified customers of status or potential delays.
- Trained new employees on logistics procedures, promoting a consistent approach across the team.
- Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
- Ensured compliance with industry regulations, reducing the risk of fines or penalties.
Technical Support Representative
Sitel
01.2021 - 12.2021
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
Sales Representative
Concentrix
08.2018 - 08.2020
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Education
English Certified -
Passport
Bogota01.2021
High School Diploma -
El Pensamienmto De Pitagoras
Bogota12.2017
Skills
- Customer Feedback Analysis
- Upselling and Cross-Selling
- Documentation skills
- Retention, persuasion
Languages
Spanish, English
Native language
Timeline
Retention Specialist
Intouch Cx
03.2023 - 05.2024
Logistics Coordinator
Lean Staffing
01.2022 - 02.2023
Technical Support Representative
Sitel
01.2021 - 12.2021
Sales Representative
Concentrix
08.2018 - 08.2020
English Certified -
Passport
High School Diploma -
El Pensamienmto De Pitagoras
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