LUIS GURROLA
Denver
Summary
Responsible and mature individual who thrives in fast-paced environments; enjoys working as part of a team to achieve sales goals. I am also known to be friendly and energetic with reliable customer service. I have a solid understanding of the retail industry, skilled in achieving sales targets in high-end merchandise environments, as well as excellent customer service, communication and listening skills with cash management experience. Goal oriented and punctual individual.
Overview
10
10
years of professional experience
Work History
Property Manager
Designs by sundown
Littleton
06.2023 - Current
- Managed daily operations of residential and commercial properties.
- Coordinated maintenance requests and ensured timely resolutions.
- Developed positive relationships with tenants and addressed concerns promptly.
- Trained and supervised staff to enhance operational efficiency and service quality.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Developed strong relationships with clients to enhance satisfaction.
- Advised clients on product selection and service options.
- Conducted market research to identify client needs and preferences.
- Resolved client issues by collaborating with internal teams effectively.
- Monitored industry trends to recommend innovative solutions to clients.
- Facilitated communication between clients and company departments for seamless service delivery.
- Collaborated with teams to resolve client issues efficiently.
- Educated clients on products and services offered by the company.
- Facilitated communication between departments for improved service delivery.
- Supervised daily operations and workflow on construction sites.
- Coordinated activities among team members to ensure project efficiency.
- Enforced safety protocols and compliance measures for crew members.
- Trained new employees on equipment usage and site procedures.
- Managed inventory of tools and materials for ongoing projects.
- Resolved conflicts and maintained positive team dynamics on-site.
- Trained new employees in safety regulations, operational procedures, and company policies.
- Inspected tools, materials, and equipment to ensure quality standards were met.
- Ensured all workers adhered to company policies and procedures.
- Assessed work area conditions for potential hazards or risks.
- Provided guidance, direction, and technical assistance to crew members.
- Viewed and checked job equipment to determine maintenance requirements.
- Supervised projects to uphold schedule requirements and quality demands.
Full-Time Supervisor
PUMA
Castle Rock
07.2020 - 06.2023
- Accepted and processed returns.
- Reported incidents to management.
- Maintained adherence to all company protocols.
- Trained, coached and mentored staff to ensure smooth adoption of new program.
- Assisted customers with fast and friendly service.
- Provided repeat customers with exceptional care and attention.
- Managed several projects per shift.
- Prioritized and accomplished wide range of tasks each shift.
- Strengthened company's business by leading implementation of company policies, fun working environment.
- Trained several staff members.
- Supervised daily timekeeping processes for team members and operations.
- Coordinated scheduling to optimize workflow and employee availability.
- Trained staff on time management systems and compliance protocols.
- Resolved complaints by identifying issues and providing effective solutions.
- Collaborated with teams to improve customer service processes and protocols.
- Educated customers about products and services to enhance their experience.
Lot Technician
Rickenbaugh Volvo
Denver
07.2019 - 05.2020
- Ensure vehicles are properly organized on the lot and tracked on excel spreadsheet.
- Prepare vehicles for delivery to salesman expectations.
- Ensure clear communication across departments concerning vehicle status.
- Maintains pristine and welcoming environment for customers.
- Assist with vehicle flow within dealership.
- Manages pick up/drop off of clients to their destinations while car is being serviced.
- Works with the vision of the dealership to create competitive and welcoming service.
Full-Time Supervisor
PUMA
Castle Rock
08.2017 - 07.2019
- Prepared merchandise for sales floor.
- Suggested accessories and complementary purchases.
- Directed individuals to merchandise locations.
- Maintained adherence to all company protocols.
- Monitored entrances, exits and fitting rooms for signs of theft.
- Kept work areas clean and neat at all times.
- Provided repeat customers with exceptional care and attention.
- Worked collaboratively in team environment.
- Compiled and drafted KPI reports daily, as well as replenishment reports and closing notes.
- Developed and rolled out new policies.
- Trained several staff members.
- Receive shipment accurately.
Sales Associate
Soccer Stop
Littleton
07.2017 - 02.2018
- Prepared merchandise for sales floor.
- Monitored entrances, exits and fitting rooms for signs of theft.
- Kept work areas clean and neat at all times.
- Followed latest market trends.
- Prepared merchandise for sales floor.
- Operated a cash register for cash, check and credit card transactions with 100% accuracy.
- Stocked and replenished merchandise according to store merchandising layouts.
- Cleaned and organized the store, including the checkout desk and displays.
- Alerted customers to upcoming sales events and promotions.
- Educated customers about the brand to incite excitement about the company's mission and values.
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
Part Time Supervisor
Puma
Lakewood
11.2016 - 05.2017
- Prepared merchandise for sales floor.
- Suggested accessories and complementary purchases.
- Directed individuals to merchandise locations.
- Monitored entrances, exits and fitting rooms for signs of theft.
- Kept work areas clean and neat at all times.
- Provided repeat customers with exceptional care and attention.
- Prioritized and accomplished wide range of tasks each shift.
- Worked collaboratively in team environment.
- Assisted customers with fast and friendly service.
Sales Associate
Rue21
Lakewood
07.2016 - 01.2017
- Suggested accessories and complementary purchases.
- Directed individuals to merchandise locations.
- Accepted and processed returns.
- Maintained adherence to all company protocols.
- Monitored entrances, exits and fitting rooms for signs of theft.
- Reported incidents to management.
- Kept work areas clean and neat at all times.
- Provided repeat customers with exceptional care and attention.
- Prioritized and accomplished wide range of tasks each shift.
- Worked collaboratively in team environment.
- Assisted customers with fast and friendly service.
Education
High School Diploma -
Kunsmiller Creative Arts Academy
Denver, COSkills
- Customer service focus
- Product knowledge
- Bilingual in Spanish
- High energy
- Interpersonal skills
- Positive attitude
- Quick learner
- Multi-tasking strength
- Proficient in cash management
- Creative problem solver
- Strategic sales knowledge
- Exceptional communication skills
- Dependable
- Sales experience
- Flexible schedule
- Punctuality
- Deadline oriented
- Conflict resolution
- Team collaboration
- Attention to detail
Phone
cell, 720-690-9218
Timeline
Property Manager
Designs by sundown
06.2023 - Current
Full-Time Supervisor
PUMA
07.2020 - 06.2023
Lot Technician
Rickenbaugh Volvo
07.2019 - 05.2020
Full-Time Supervisor
PUMA
08.2017 - 07.2019
Sales Associate
Soccer Stop
07.2017 - 02.2018
Part Time Supervisor
Puma
11.2016 - 05.2017
Sales Associate
Rue21
07.2016 - 01.2017
High School Diploma -
Kunsmiller Creative Arts Academy