Summary
Overview
Work History
Education
Skills
Software
Timeline
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LUIS GUILLERMO ZAPATA CASTRILLÓN

Technical Support Specialist - Filevine
Medellín

Summary

Dedicated Filevine Support Specialist with a strong background in customer service, legal assistance, and back-office operations. Skilled in case management systems, workflow optimization, and staff training in best practices, with proven ability to support legal teams across Labor & Employment, Insurance, Homeowner, and PIP. Recognized for adaptability, attention to detail, and delivering efficient solutions that enhance both client and team performance.

Overview

4
4
years of professional experience
1
1
Language

Work History

Dedicated Filevine Support

K&P; Law Firm (USA) via Neostella
12.2023 - Current
  • - Act as the primary Filevine support liaison for K&P;, a U.S.-based firm.
  • - Implement and optimize Filevine systems tailored to each practice area.
  • - Design and maintain case-specific templates, custom fields, and automations to ensure smooth case progression.
  • - Participate in training sessions to strengthen staff efficiency and software adoption.
  • - Support the firm’s litigation operations, ensuring compliance, accuracy, and efficiency in case handling.
  • Remote

Filevine Support Specialist

Neostella
12.2023 - 2025
  • - Provide technical and operational support for Filevine case management software across multiple law firms.
  • - Customize workflows, task flows, and reporting dashboards to improve efficiency in legal operations.
  • - Train attorneys, paralegals, and staff on Filevine best practices, ensuring consistency and adoption.
  • - Collaborate with legal teams to optimize processes, automate tasks, and maintain system integrity.
  • - Deliver ongoing troubleshooting, support, and updates to meet evolving firm needs.
  • Remote

Legal Assistant (Depositions & Medical Records)

Profesor X
11.2022 - 10.2023
  • - Conducted legal research and investigations to gather critical case information.
  • - Prepared, reviewed, and organized legal documents and case files with high accuracy.
  • - Managed complex scheduling of depositions, meetings, and case-related events.

Appointment Setter Agent

BPO Global Services
06.2021 - 12.2021
  • - Created customer profiles and guided clients by explaining product features and benefits.
  • - Handled inbound and outbound service with focus on tailored client experiences.

Education

No Degree - Zendesk Managemente

Udemy
05.2001 -

No Degree - Software Systems

Expert Level Four Assessment
05.2001 -

No Degree - Software Systems

Filevine Basics
05.2001 -

B2 English Certificate - Common European Framework

Universal Languages Center

High School Diploma - undefined

Pedro Nel Ospina Educational Institution
Ituango, Antioquia
01.2017

Skills

  • - Filevine System Configuration & Support
  • - Workflow Customization & Case Automation
  • - Legal Operations & Case Management
  • - Staff Training & Best Practices
  • - Customer Relationship Management (CRM)
  • - Deadline Compliance & Time Management
  • - Research & Documentation
  • - Typing Speed: 75 WPM

Software

Filevine

Timeline

Dedicated Filevine Support

K&P; Law Firm (USA) via Neostella
12.2023 - Current

Filevine Support Specialist

Neostella
12.2023 - 2025

Legal Assistant (Depositions & Medical Records)

Profesor X
11.2022 - 10.2023

Appointment Setter Agent

BPO Global Services
06.2021 - 12.2021

No Degree - Zendesk Managemente

Udemy
05.2001 -

No Degree - Software Systems

Expert Level Four Assessment
05.2001 -

No Degree - Software Systems

Filevine Basics
05.2001 -

High School Diploma - undefined

Pedro Nel Ospina Educational Institution

B2 English Certificate - Common European Framework

Universal Languages Center

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LUIS GUILLERMO ZAPATA CASTRILLÓNTechnical Support Specialist - Filevine