Summary
Overview
Work History
Education
Skills
Additional Information
Personal Information
Desired Employment - Current Occupational Field
Timeline
Generic
Luis Fernando Lopez Carrillo

Luis Fernando Lopez Carrillo

Bachelor Of English
Bogota

Summary

Hold Degree Professional In Languages, with knowledge in Costumer Service and Airlines positions- Spanish, English and Italian Spoken

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Polite and professional [Job Title] successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.

Offering strong interpersonal skills and positive attitude, eager to learn and develop in customer-focused environment. Brings solid foundation in communication and problem-solving. Ready to use and develop organizational and multitasking abilities in [Desired Position] role.

Experienced with handling customer inquiries and resolving issues promptly. Utilizes effective communication and active listening to enhance customer satisfaction. Knowledge of customer relationship management and conflict resolution techniques.

Overview

9
9
years of professional experience
5
5
years of post-secondary education
1
1
Language

Work History

Costumer service agent

Aerovias del continente americano Avianca
05.2018 - Current
  • Costumer service helping passengers, connecting their flights, check in agent, gate agent and Vip lounge agent, cashier agent, and documental staff in the airline
  • Personable and conscientious CSM with 6+ years in customer service management and an additional 2 years as a customer support representative.
  • Help desk with passengers in the airport helping them in their travel needs.Always helping them with their needs, thus gaining communication and leadership skills in the company
  • Management of operating systems such as Amadeus CM, Spring Shoot, Office 365, technological tools used as work tools in the company
  • Name and address of employer: Sindy Sandoval , El Dorado Airport Bogota Colombia

Main English Teacher

Instituto Britanico
09.2016 - 07.2017
  • Teaching and training English in Bogota and Soacha Colombia
  • Teaching and training English in Bogota
  • Name and address of employer: Sonia Helena Escobar, Diagonal 45 bs # 52 C – 207 24 Bogota, Colombia
  • Reason for cessation: After having stayed some one year satisfactorily carrying out research, the company is now unable to keep me among its team of collaborators due to the economic problems that the centre is experiencing

Main English Teacher

Liceo Ecologico Del Norte
09.2016 - 12.2016
  • Teaching and training English in Bogota D.C Colombia
  • Teaching and training English in Bogota
  • Name and address of employer: Gabriel Arias, Cra 99 # 156d-26, Bogota Colombia
  • Reason for cessation: Contract termination

Education

LICENCIADO EN INGLES - English and Italian Studies

La Gran Colombia University
01.2011 - 05.2016

Skills

  • English
  • Italian

Customer service

  • Spanish
  • English

Italian

  • Microsoft Windows
  • sports
  • athletics
  • skiing
  • reading
  • cooking
  • music

Additional Information

  • II Congreso de Pedagogica Universidad La Gran Colombia, 05/10/12
  • III Congreso de Pedagogica Universidad La Gran Colombia, 05/11/12
  • VI Congreso Internacional Nuevos principios de la seguridad social para el siglo XXI, 04/27/15
  • II seminario Internacional En Administracion de Empresas, 05/07/15

Personal Information

  • Date of Birth: 05/16/94
  • Gender: male
  • Nationality: Colombian

Desired Employment - Current Occupational Field

Hold Degree Professional In Languages, with knowledge in Customer Service and Airlines positions - Spanish, English and Italian Spoken

Timeline

Costumer service agent

Aerovias del continente americano Avianca
05.2018 - Current

Main English Teacher

Instituto Britanico
09.2016 - 07.2017

Main English Teacher

Liceo Ecologico Del Norte
09.2016 - 12.2016

LICENCIADO EN INGLES - English and Italian Studies

La Gran Colombia University
01.2011 - 05.2016
Luis Fernando Lopez CarrilloBachelor Of English