Luis Daniel Casanova Nieves
Industrial Engineer
Bucaramanga
Summary
Industrial engineer with a strong foundation in sales and project management. Expertise in identifying opportunities, cultivating new business relationships, and closing deals. Solid background in sales, confident in leveraging knowledge to drive revenue growth and achieve organizational objectives. Skill set includes project management, excelling at overseeing complex initiatives and ensuring timely completion. Proven track record of delivering results. Dedicated to maximizing efficiency, optimizing processes, and driving continuous improvement.
Overview
2025
2025
years of professional experience
8
8
years of post-secondary education
Work History
Logistics Coordinator
American Expediting
05.2023 - Current
- Tracked orders and notified customers of status or potential delays.
- Coordinated with suppliers to ensure timely delivery of goods, minimizing stockouts.
- Developed relationships with key vendors, securing preferential treatment in pricing and terms negotiation.
- Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
- Enhanced supply chain efficiency by optimizing shipping schedules and routes.
- Reduced transportation costs by negotiating favorable contracts with carriers.
Billing Agent
SITEL
6 2022 - 3 2023
- Pursued and processed payments for outstanding balances
- Updated accounts with latest personal details and payment information
- Entered data, tracked trends and escalated concerns to management
- Answered phone calls and provided friendly, knowledgeable service regarding bills
- Identified, researched, and resolved billing variances to maintain system accuracy and currency
- Identified payment trends and adjusted billing processes accordingly to retain customers
- Provided excellent customer service, developing and maintaining client relationships
Sales Agent Representative
ACCEDO COLOMBIA
01.2022 - 06.2022
- Used customer insights to develop innovative sales strategies to increase sales
- Selected correct products based on customer needs, product specifications and applicable regulations
- Quoted prices, credit terms and other bid specifications
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing
- Informed customers of promotions to increase sales productivity and volume
- Achieved or exceeded company-defined sales quotas
Assistant Project Manager
PERFECT GROUP
02.2018 - 06.2020
- Delivered services to customer locations within specific timeframes
- Demonstrated respect, friendliness and willingness to help wherever needed
- Proved successful working within tight deadlines and a fast-paced environment
- Paid attention to detail while completing assignments
- Identified plans and resources required to meet project goals and objectives
- Prepared and submitted project invoices for review and approval
Sales Agent
RESCO CIVIL
02.2018 - 06.2020
- Spoke to customers to increase loyalty and establish relationships
- Increased sales and customer satisfaction through personalized servicing
- Used customer insights to develop innovative sales strategies to increase sales
- Provided superior service to customers quickly and courteously responding to requests, inquiries, suggestions and concerns
- Assisted call-in customers with questions and orders
- Offered each customer top-notch, personal service to boost sales and customer satisfaction
Education
College Degree - Industrial Engineering
UNIVERSIDAD DE SANTANDER
02.2012 - 10.2017
Diploma - Project Management
Australian Pacific College
02.2019 - 03.2021
Skills
Excellent customer service
Interpersonal communication skills
Sales expertise
Goal Setting
Adept multi-tasker
Project planning and development
Technical Support
Strategic planning
Money handling abilities
Shipment Tracking
Transportation Management
Shipping Documentation
Timeline
Logistics Coordinator
American Expediting
05.2023 - Current
Sales Agent Representative
ACCEDO COLOMBIA
01.2022 - 06.2022
Diploma - Project Management
Australian Pacific College
02.2019 - 03.2021
Assistant Project Manager
PERFECT GROUP
02.2018 - 06.2020
Sales Agent
RESCO CIVIL
02.2018 - 06.2020
College Degree - Industrial Engineering
UNIVERSIDAD DE SANTANDER
02.2012 - 10.2017
Billing Agent
SITEL
6 2022 - 3 2023
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