Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Luis Cordova

Westminster

Summary

Dynamic Customer Service Representative with proven expertise at Walmart, adept at conflict resolution and active listening. Successfully enhanced customer loyalty through empathetic complaint resolution and efficient handling of escalated calls. Skilled in cash handling and POS systems, demonstrating strong multitasking abilities in high-pressure environments. Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in any given role.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Walmart
08.2023 - 08.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

High School Diploma -

The Pinnacle Charter High Shcool
Federal Heights, CO
01-2024

Associate of Science - Biology

Front Range Community College
Westminster, CO
01-2027

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Conflict resolution
  • Cash handling and POS systems
  • Time Management
  • Product knowledge
  • Multitasking

Certification

Lift Business Ethics Certifaction

Languages

Spanish
Native or Bilingual

Timeline

Customer Service Representative

Walmart
08.2023 - 08.2025

High School Diploma -

The Pinnacle Charter High Shcool

Associate of Science - Biology

Front Range Community College
Luis Cordova