Summary
Overview
Work History
Education
Skills
Contact Information
Personal Information
Family References
Personal References
Timeline
Generic
Luis Carlos Gonzalez Guerrero

Luis Carlos Gonzalez Guerrero

Commercial Consultant And Bank Opperations Agent
Galapa

Summary

Experienced Commercial Consultant and Bilingual Customer Service Representative with a background in translation, QA, and back-office operations. Proactive leader with a strong sense of responsibility and analytical skills, always seeking opportunities for continuous improvement. Demonstrated expertise in customer service, known for being punctual and goal-oriented. Possess a high level of commitment, respect, and tolerance in all professional endeavors.

Overview

8
8
years of professional experience
3
3
years of post-secondary education
4
4
Languages

Work History

Sales Representative

Allied Global
06.2025 - 07.2025

Team Manager

Sutherland Global Services
09.2023 - 11.2024

Quality Analyst

Sutherland Global Services
01.2023 - 09.2023

Product support technician for insulin pump users

Medtronic
08.2022 - 12.2022

Collections Agent

Lean Staffing Solutions
01.2020 - 07.2022

Back Office Agent

SYKES Colombia
04.2017 - 07.2019

Education

Professional Technician - Commercial Consulting And Bank Opperations

SENA
Barranquilla, Colombia
05.2001 -

High School -

Antonia Santos High School

Skills

    Customer service expertise

  • Manage financial transactions
  • Align customers with company policies
  • Customer retention management
  • Debt collection compliance
  • Skilled in telecommunications tool application
  • Evaluate inbound & outbound performance
  • Speak in Spanish, English, Portuguese, and French

Contact Information

Address:

Cra 24#24-12, Mz 9A Casa 2 Piso 1, Galapa, Atlántico


Cellphone number:

3023103261


Contact e-mails:

luisc.gonzalezgr@gmail.com, gonzalez.luisc@outlook.com

Personal Information

  • ID Number: 11129564946
  • Date of Birth: 12/08/85
  • Marital Status: Single
  • Place of Birth: Barranquilla

Family References

  • Katherine Guerrero

Electronic engineer and teacher

Cell Phone number: +573014118713


  • Carmen Zapata

Housewife

Cell Phone number: +573147682978

Personal References


  • Anjelines Jaramillo

Accountant

Cell Phone number: +573172497752.


  • Vianey Petro

Logistics Coordinator at Lean Staffing Solutions.

Cell Phone number: +573147054254

Timeline

Sales Representative

Allied Global
06.2025 - 07.2025

Team Manager

Sutherland Global Services
09.2023 - 11.2024

Quality Analyst

Sutherland Global Services
01.2023 - 09.2023

Product support technician for insulin pump users

Medtronic
08.2022 - 12.2022

Collections Agent

Lean Staffing Solutions
01.2020 - 07.2022

Back Office Agent

SYKES Colombia
04.2017 - 07.2019

Professional Technician - Commercial Consulting And Bank Opperations

SENA
05.2001 -

High School -

Antonia Santos High School
Luis Carlos Gonzalez GuerreroCommercial Consultant And Bank Opperations Agent