Luis Bonilla
SDR
Bogotá
Summary
Self-motivated professional with broad expertise in lead generation, qualification and deal closing. Organized and detail-oriented in scheduling appointments and researching potential clients. Thrives in high-pressure environments and meets challenging sales targets.
Enterprising Sales Development Representative with vast experience in sales and customer service. Expert in developing sales strategies and techniques and using CRM systems. Focuses on identifying new sales opportunities to increase customer retention.
Overview
17
17
years of professional experience
2
2
Languages
Work History
Sales Development Representative
CITYDATA.ai
03.2023 - 04.2025
- Increased sales leads by implementing targeted outreach strategies and personalized followups.
- Streamlined lead management process by utilizing CRM software to track interactions and maintain organized customer information.
- Established relationships with prospects and customers to promote product understanding and drive sales growth.
- Built and managed accurate sales pipeline to maintain high volume of activity.
- Generated detailed reports on sales activity, pipeline progression, and account updates for senior leadership review during weekly meetings.
- Achieved and exceeded monthly and annual sales targets.
- Expanded client base by conducting market research to identify new prospects and potential business opportunities.
- Developed successful strategies for identifying and converting prospective clients to long-term customers.
- Won new business by articulating full value of company's capabilities to prospects.
- Crafted persuasive sales pitches to communicate value of company products and services.
- Optimized email campaigns using A/B testing techniques to improve open rates, click-through rates, and lead conversions.
- Maintained high levels of customer satisfaction by providing exceptional support throughout the entire sales process – from initial inquiry to post-sale followup.
- Used data analytics to identify and track sales trends and develop actionable insights.
- Developed strong relationships with key decision-makers through consistent communication and rapport-building efforts.
- Fostered strong relationships with clients by providing personalized solution presentations, leading to higher conversion rates.
- Maintained high level of product knowledge through continuous learning, ensuring accurate representation of features to clients.
- Leading municipal engagement and analyzing geospatial data for smarter, resilient cities through AI-driven mobility insights.
Responsible for developing and implementing public contracting strategies with municipal agencies.
Senior Logistics Coordinator
XPO Logistics
08.2019 - 11.2022
- Implemented safety protocols within the warehouse environment, significantly reducing workplace accidents and injuries.
- Conducted regular audits of warehouse operations to maintain compliance with industry standards, ensuring a safe work environment for employees at all times.
- Coordinated international shipments seamlessly while navigating complex import/export regulations and ensuring compliance with all relevant customs requirements.
- Played a pivotal role in the successful launch of new product lines by coordinating seamless logistics operations, from initial production through final delivery to customers.
Customer Service Representative
ContactPoint 360
01.2019 - 09.2019
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
English Tutor
USASHISHU/UUAABC JR
04.2017 - 05.2019
- Improved students' written and verbal English skills through personalized learning programs.
- Enhanced students'' reading and writing skills by implementing interactive and engaging lesson plans.
- Developed personalized tutoring sessions based on student needs, leading to improved academic performance.
- Taught students study techniques and strategies for succeeding on grammar and composition tests.
Customer Service Representative
Convergys
09.2012 - 12.2013
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Maintained high levels of customer retention with proactive relationship-building strategies.
- Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
- Delivered exceptional service by consistently meeting or exceeding performance metrics for quality, speed, and accuracy.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Implemented upselling techniques to increase average transaction value and drive additional revenue growth.
Customer Service Specialist
Sitel Group
09.2010 - 08.2012
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
English Teacher
H.T.L High Technology in Learning
02.2008 - 10.2009
- Developed innovative lesson plans to engage students in English language learning.
- Prepared and implemented lesson plans covering required course topics.
- Increased student motivation by providing timely feedback and recognizing individual achievements.
- Planned dynamic lessons to increase student comprehension of books and literary concepts.
Education
Associate of Arts - Liberal Arts And Sciences
F. I. T.
New York 05.2001 -
High School Diploma -
Copiague Senior High School, New York
Long Island New York 05.2001 -
Skills
Customer relationship management
CRM data management
Effective cold calling techniques
Relationship management expertise
Out doors
I really enjoy being outdoors, especially exploring new places. I've had the chance to travel to the coastlines and many other beautiful spots in Colombia, Panama, Mexico, Costa Rica, and the USA. These trips have taught me to be flexible and adaptable because things don't always go as planned when you're traveling. Seeing different places and cultures has also made me a more open-minded and understanding person, which I think is really helpful when working with
Timeline
Sales Development Representative
CITYDATA.ai
03.2023 - 04.2025
Senior Logistics Coordinator
XPO Logistics
08.2019 - 11.2022
Customer Service Representative
ContactPoint 360
01.2019 - 09.2019
English Tutor
USASHISHU/UUAABC JR
04.2017 - 05.2019
Customer Service Representative
Convergys
09.2012 - 12.2013
Customer Service Specialist
Sitel Group
09.2010 - 08.2012
English Teacher
H.T.L High Technology in Learning
02.2008 - 10.2009
Associate of Arts - Liberal Arts And Sciences
F. I. T.
05.2001 -
High School Diploma -
Copiague Senior High School, New York
05.2001 -
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