Overview
Work History
Timeline
Generic

LUIS ALEXANDER SAMBOLA CASH

Bluefields

Overview

17
17
years of professional experience

Work History

Customer Service, Tech Support and Retention Services Agent

SITEL NICARAGUA
01.2009 - 12.2012
  • Provided Customer Service, Tech support and Retention services for Cricket Wireless.
  • Provided floor support to new hires along with side-to-side shadowing and feedback.

Customer Service and Tech Support Agent

CONVERGYS
01.2013 - 12.2016
  • Provided Customer Service and Tech Support for US Cellular.
  • Senior agent role, providing floor support, team calls qualification and feedback.

Customer Service and Tech Support Representative

CONCENTRIX NICARAGUA
07.2017 - 09.2017
  • Customer Service and Tech Support representative for iControl's Inc.

Senior Support Associate

CONCENTRIX NICARAGUA
10.2017 - 12.2018
  • Senior Support associate for iControl's Inc.

Acting Account Manager

CONCENTRIX NICARAGUA
01.2018 - 12.2023
  • Providing account Weekly and Monthly standings, agents 1 on 1 audits, agents Quality call audits, feedback, side by side and coaching, team meetings and meeting and exceeding client goals on a personal and team level.

Appointment Setter and Medical Biller

LANDTERRA NICARAGUA
06.2023 - 12.2023
  • Appointment Setter and Medical Biller for Medloop Billing.

General Balor l - Baler - Packaging

HEARTHSIDE FOOD SOLUTIONS
02.2024 - 06.2025
  • General Balor l - Baler - Packaging.

Timeline

General Balor l - Baler - Packaging

HEARTHSIDE FOOD SOLUTIONS
02.2024 - 06.2025

Appointment Setter and Medical Biller

LANDTERRA NICARAGUA
06.2023 - 12.2023

Acting Account Manager

CONCENTRIX NICARAGUA
01.2018 - 12.2023

Senior Support Associate

CONCENTRIX NICARAGUA
10.2017 - 12.2018

Customer Service and Tech Support Representative

CONCENTRIX NICARAGUA
07.2017 - 09.2017

Customer Service and Tech Support Agent

CONVERGYS
01.2013 - 12.2016

Customer Service, Tech Support and Retention Services Agent

SITEL NICARAGUA
01.2009 - 12.2012

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LUIS ALEXANDER SAMBOLA CASH