LUIS ALEXANDER SAMBOLA CASH
Bluefields
Overview
17
17
years of professional experience
Work History
Customer Service, Tech Support and Retention Services Agent
SITEL NICARAGUA
01.2009 - 12.2012
- Provided Customer Service, Tech support and Retention services for Cricket Wireless.
- Provided floor support to new hires along with side-to-side shadowing and feedback.
Customer Service and Tech Support Agent
CONVERGYS
01.2013 - 12.2016
- Provided Customer Service and Tech Support for US Cellular.
- Senior agent role, providing floor support, team calls qualification and feedback.
Customer Service and Tech Support Representative
CONCENTRIX NICARAGUA
07.2017 - 09.2017
- Customer Service and Tech Support representative for iControl's Inc.
Senior Support Associate
CONCENTRIX NICARAGUA
10.2017 - 12.2018
- Senior Support associate for iControl's Inc.
Acting Account Manager
CONCENTRIX NICARAGUA
01.2018 - 12.2023
- Providing account Weekly and Monthly standings, agents 1 on 1 audits, agents Quality call audits, feedback, side by side and coaching, team meetings and meeting and exceeding client goals on a personal and team level.
Appointment Setter and Medical Biller
LANDTERRA NICARAGUA
06.2023 - 12.2023
- Appointment Setter and Medical Biller for Medloop Billing.
General Balor l - Baler - Packaging
HEARTHSIDE FOOD SOLUTIONS
02.2024 - 06.2025
- General Balor l - Baler - Packaging.
Timeline
General Balor l - Baler - Packaging
HEARTHSIDE FOOD SOLUTIONS
02.2024 - 06.2025
Appointment Setter and Medical Biller
LANDTERRA NICARAGUA
06.2023 - 12.2023
Acting Account Manager
CONCENTRIX NICARAGUA
01.2018 - 12.2023
Senior Support Associate
CONCENTRIX NICARAGUA
10.2017 - 12.2018
Customer Service and Tech Support Representative
CONCENTRIX NICARAGUA
07.2017 - 09.2017
Customer Service and Tech Support Agent
CONVERGYS
01.2013 - 12.2016
Customer Service, Tech Support and Retention Services Agent
SITEL NICARAGUA
01.2009 - 12.2012
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