LUDWING EBRATH NIÑO
Political Scientist, Costumer Service Representative
Bucaramanga
Summary
Graduated in Political Science and Government, with a training based on the generation and contribution of knowledge based on social phenomenal. The fundamental areas of development consist of the prospective elaboration of social innovation focused on armed conflict, social inequality, and analysis of political behavior.
Professional assistant with experience in administrative support and operational efficiency. Strong focus on team collaboration and achieving results. Reliable in adapting to changing needs, skilled in communication, organization, and multitasking. Recognized for problem-solving abilities and proactive approach to tasks.
Overview
2
2
years of professional experience
2024
2024
years of post-secondary education
2
2
Languages
Work History
Assistant in Costumer Service/Call center
Teleperformance
2024.01 - 2025.01
- Understanding the customer's point of view, putting yourself in their shoes, and responding sensitively allows you to build trust and solve problems in a more humane way.
- Management of technological tools in customer management programs, databases, live chats, telephone systems, and other digital tools.
- Ability to adapt quickly to changes in procedures, products, or systems.
Assistant in the generation, writing and consolidation of the research results
Public Policy Observatory
2023.01 - 2024.01
- Company Overview: Observatory of Public Policies, UPB Bucaramanga Sectional Practices, 2024.
- Generate information that contributes to citizens and decision-makers having elements to understand social problems.
- Establish ties of open dialogue between academia, citizens, the business sector, and social organizations, with the aim of shaping social reality.
Education
College Degree - Political Science and Government
Pontifical Bolivarian University
Bucaramanga2020-01
Skills
Outstanding general and specific data analysis tools
Development capacity in qualitative and quantitative data, establishing models, patterns and trends of information
Provision of follow-up to different solution alternatives
Fast learner
Office administration
Time management
Timeline
Assistant in Costumer Service/Call center
Teleperformance
2024.01 - 2025.01
Assistant in the generation, writing and consolidation of the research results
Public Policy Observatory
2023.01 - 2024.01
College Degree - Political Science and Government
Pontifical Bolivarian University