Summary
Overview
Work History
Education
Skills
Timeline
Generic
LUDWING EBRATH NIÑO

LUDWING EBRATH NIÑO

Political Scientist, Costumer Service Representative
Bucaramanga

Summary

Graduated in Political Science and Government, with a training based on the generation and contribution of knowledge based on social phenomenal. The fundamental areas of development consist of the prospective elaboration of social innovation focused on armed conflict, social inequality, and analysis of political behavior.


Professional assistant with experience in administrative support and operational efficiency. Strong focus on team collaboration and achieving results. Reliable in adapting to changing needs, skilled in communication, organization, and multitasking. Recognized for problem-solving abilities and proactive approach to tasks.

Overview

2
2
years of professional experience
2024
2024
years of post-secondary education
2
2
Languages

Work History

Assistant in Costumer Service/Call center

Teleperformance
01.2024 - 01.2025
  • Understanding the customer's point of view, putting yourself in their shoes, and responding sensitively allows you to build trust and solve problems in a more humane way.
  • Management of technological tools in customer management programs, databases, live chats, telephone systems, and other digital tools.
  • Ability to adapt quickly to changes in procedures, products, or systems.

Assistant in the generation, writing and consolidation of the research results

Public Policy Observatory
01.2023 - 01.2024
  • Company Overview: Observatory of Public Policies, UPB Bucaramanga Sectional Practices, 2024.
  • Generate information that contributes to citizens and decision-makers having elements to understand social problems.
  • Establish ties of open dialogue between academia, citizens, the business sector, and social organizations, with the aim of shaping social reality.

Education

College Degree - Political Science and Government

Pontifical Bolivarian University
Bucaramanga
01-2020

Skills

Outstanding general and specific data analysis tools

Timeline

Assistant in Costumer Service/Call center

Teleperformance
01.2024 - 01.2025

Assistant in the generation, writing and consolidation of the research results

Public Policy Observatory
01.2023 - 01.2024

College Degree - Political Science and Government

Pontifical Bolivarian University
LUDWING EBRATH NIÑOPolitical Scientist, Costumer Service Representative