Lucy Ruales Cortés
Remote Administrative Assistant
San Ignacio
Summary
Results-driven professional with extensive experience in content development, project coordination, and team management. Proven ability to lead initiatives from ideation to implementation while ensuring quality and timeliness. Strong expertise in agile methodologies, communication strategies, and AI-based solutions to enhance productivity and user engagement. Adept at fostering collaborative relationships with clients and stakeholders, delivering exceptional service, and driving innovation.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
3
3
Languages
Work History
Educational Learning Designer
Speak
11.2023 - Current
- Contributed to the success of a language-learning app by developing engaging and comprehensive lesson content for Spanish learners
- Delivered high-quality materials under strict deadlines, collaborating closely with a global team
- Ideation and learning material design
- Curriculum design
- Content Analytical Linguist
- Content maintenance and iteration: quality assurance and polishing
- Content strategies and decision making: content team meetings, collaboration across other teams
- Quality Assurance: Content in-app testing to ensure accuracy and user experience optimization
- Meeting deadlines
- Use of AI Technologies: Playground, Open AI, Chat GPT (content prompt design)
- Content writing for different lesson types for a LL App
English Teacher
Universidad de Nariño
08.2015 - 12.2024
- Trained students across various academic programs in foreign language proficiency, emphasizing the development of cognitive and communicative skills
- Designed and implemented curricula, instructional materials, and assessments tailored to learners’ needs
- Strengthened English language proficiency through interactive and student-centered teaching methods
- Evaluated academic performance and provided constructive feedback to promote continuous improvement
Translator and transcriber
Linking Translations
06.2016 - 07.2023
- Transcribing and translating text, audio and video material submitted for review by regulatory bodies within specific deadlines to meet the requirements of clients for the obtention of marketing authorizations, launching of products and the understanding of the use of products by clients and the improvement of specific characteristics of items created by companies
- Translated written and multimedia materials, ensuring cultural relevance and clarity
- Supported regulatory processes and product launches through accurate documentation
Consultant in Public Education
Secretary of Education
08.2021 - 03.2023
- Developed and implemented strategies to enhance bilingual education in public institutions, fostering student success in English language acquisition
- Created and supported the rollout of an English curriculum in collaboration with the Colombian Ministry of Education
- Provided technical support and capacity-building workshops for educators and administrative staff
- Facilitated communication between stakeholders to ensure alignment with educational objectives
Foreign Language Teaching Assistant
The Fulbright Program at Wilson College
08.2019 - 05.2020
- Enhanced students’ language skills through immersive and interactive teaching methodologies
- Provided Spanish instruction to students in undergraduate and graduate programs
- Beginner, intermediate and advanced courses
- Organized and led weekly cultural events, study and tutoring
Education
BA - English and French Teaching
University of Nariño
Pasto, Nariño 08.2009 - 04.2015
Skills
- Content writing and editing
- Organization and time management
- Client relationship management
- Problem solving and adaptability
Project management
Teamwork skills
Layout design
Analytical skills
Client satisfaction
Computer literate
HTML and CSS
Collaboration skills
Teamwork and collaboration
Design development
Attention to detail
Time management
Decision-making
Effective communication
Adaptability
Reliability and adaptability
Adaptability and flexibility
Active listening
Relationship building
Interpersonal skills
Organizational skills
Team building
Continuous improvement
Punctual and dependable
Customer service
Professionalism
Flexible schedule
Work prioritization
Timeline
Educational Learning Designer
Speak
11.2023 - Current
Consultant in Public Education
Secretary of Education
08.2021 - 03.2023
Foreign Language Teaching Assistant
The Fulbright Program at Wilson College
08.2019 - 05.2020
Translator and transcriber
Linking Translations
06.2016 - 07.2023
English Teacher
Universidad de Nariño
08.2015 - 12.2024
BA - English and French Teaching
University of Nariño
08.2009 - 04.2015
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