Luckie Tyrone Harbert Jr.
Colorado Springs
Summary
IT professional with extensive experience at Jacobs, specializing in hardware installation and user account management. Demonstrated ability to provide exceptional IT support and resolve complex issues efficiently. Skilled in enhancing system security and optimizing operational processes through analytical problem-solving. Strong communicator with a focus on team collaboration and effectiveness.
Overview
6
6
years of professional experience
3
3
Certifications
Work History
Faculty IT Lead
Advanced Systems Design
08.2023 - 11.2025
- Provides high-level information technology (IT) and educational technology (ET) support for Faculty IT (FIT) Mission, located at the client site.
- Reports to the FIT Project Manager/Team Lead as the single point of contact for the Dean of Faculty (DF) IT support.
- Receives trouble calls over the phone, walk-ins, and by email and assigns Cherwell/CIPS tickets to the applicable work center across multiple networks.
- Must possess a good understanding of Windows 10/11 along with computer network architecture and overall function as it relates to academic software usage.
- Performs troubleshooting of hardware and software technologies related to academic software support and functionality.
- Research and assists DF personnel with academic software requirements as required.
Client Support Administrator
Jacobs
10.2022 - 08.2023
- Provide day-to-day Tier 1 and 2 help desk support.
- Install and configure end-user workstation hardware, software, and peripherals.
- Troubleshoot user issues with, and/or provide technical assistance and product support / setup for, operating system and/or common application functionality (e.g., customer issues with Microsoft Office product use, email set-up, browser functionality, printer set-up, and network drive mapping to name a few).
- Install patches and/or modify client system configurations to protect against identified vulnerabilities (e.g., applying security technical implementation guide (STIG) and/or commercial vendor security updates / patches).
- Install and maintain peripheral equipment such as printers, modems, and scanners.
- Ensure limited user access and access permissions on computer systems are imposed and maintained – typically driven by regulatory requirements and overseen by an Information System Security Officer (ISSO).
- May work closely with the ISSO for data transfers and media creation.
- Facilitate and coordinate user account creation and modification.
- Manage user support and coordinate with back shop administrators when additional assistance is required.
- Perform other hardware and software tasks as assigned.
Project Manager/Site Lead
Cherokee Federal
03.2021 - 10.2022
- Supporting the Defense Health Agency in providing Tier 1 IT support and deploying new hardware to utilized for the MHS Genesis system across numerous military bases’ medical facilities.
- Works with assigned teams to upgrade network printers, document scanners, electronic signature pads, monitors and computers if needed.
- Verify that each medical section has correct equipment requested and coordinate with OICs where equipment needs to be installed.
- Complete required paperwork accurately and report to Wave Engagement Lead on daily completed activities.
Senior Help Desk Technician for NORAD/USNORTHCOM
Apex Systems
05.2020 - 03.2021
- Utilized Active Directory for user accounts and configured end user accounts in Microsoft Exchange for about 2,000 users.
- Handled self-generated service tickets to meet required SLA with 98% accuracy.
- Performed 5-10 Windows 10 reimages daily in to ensure approved laptop and desktop systems were able to connect to the USNORTHCOM domains.
- Performed Layer 1 on-site analysis, diagnosis, and resolution of complex desktop problems for end users, and recommend and implement corrective solutions, including off-site repair for remote users as needed.
- Issued Administrator and PKI tokens for unclassified and classified user access.
Education
Information Technology Security Administrator -
MyComputerCareer
Arlington, TX12.2019
B.A. - Business and Legal Studies
University of Texas at Arlington
Arlington01.2008
Skills
- Microsoft Firewalls
- IT support
- Hardware installation
- Software configuration
- User account management
- Customer service
- System upgrades
- Ticketing systems
- Problem solving
- Effective communication
- Team collaboration
- Critical thinking
- Time management
- Attention to detail
- Decision-making
- Supervision and leadership
- Self-Directed
- Encryptions
- Malware identification
- IPS/IDS
- Physical security
- Wireless security
- Installation
- Removal
- Disabling
- Update/upgrade
- Troubleshooting software
- Troubleshooting driver
- Troubleshooting operating systems
- Troubleshooting applications
- Disassembling desktop PCs
- Reassembling desktop PCs
- Diagnose
- Repair/Replace components
- Microsoft office
Certification
CompTIA A+
Timeline
Faculty IT Lead
Advanced Systems Design
08.2023 - 11.2025
Client Support Administrator
Jacobs
10.2022 - 08.2023
Project Manager/Site Lead
Cherokee Federal
03.2021 - 10.2022
Senior Help Desk Technician for NORAD/USNORTHCOM
Apex Systems
05.2020 - 03.2021
Information Technology Security Administrator -
MyComputerCareer
B.A. - Business and Legal Studies
University of Texas at Arlington