Lucius Haley
Denver
Summary
Highly motivated Systems Engineer with 7+ years of experience in implementing and maintaining physical and virtual desktop environments. Proficient in Windows Server, Linux, and MacOS systems, with a strong track record in optimizing system performance, ensuring application stability, and supporting global IT operations. Seeking to contribute expertise to a mission-critical environment while continuing professional growth.
Overview
10
10
years of professional experience
Work History
Systems Engineer
Maxar Technologies
01.2017 - Current
- Designed and implemented Citrix solutions for virtualized desktop/application environments, leveraging Citrix On-Prem, Citrix Cloud, and AWS EC2 as hypervisors to support 300+ end users across multiple locations
- Monitored and optimized system availability and performance for critical applications while troubleshooting and resolving complex Citrix connectivity issues
- Engineered and supported endpoints across diverse environments, including Windows Server, Linux, MacOS, and cloud-based systems, ensuring minimal downtime
- Developed and deployed application packages and endpoint updates using SCCM and custom PowerShell/Bash scripts, reducing manual interventions and system inefficiencies
- Established and managed AWS Cloud infrastructure, including creating, testing, and maintaining EC2 instances and Workspaces to support 200+ remote end users
- Implemented Microsoft Intune to enroll, manage, and configure 100+ iOS/Android devices with secure access policies
- Administered Jamf Pro for 300+ macOS devices, deploying software, configuring policies, and automating tasks to ensure endpoint compliance and reliability
Helpdesk Technician
SCL Health
03.2015 - 10.2017
- Delivered first-level contact and resolution for end-user hardware/software issues, maintaining a daily call volume of 60+ tickets while achieving a 98% satisfaction rating
- Leveraged Active Directory to manage user accounts, including password resets, lockouts, and group membership access
- Contributed to the helpdesk knowledge base by documenting resolution steps and common troubleshooting processes
- Conducted follow-up support through calls and on-site visits to ensure end-user functionality post-resolution
- Assisted in configuring mobile devices for secure access to corporate resources, including Exchange servers and Wi-Fi networks
Education
Diploma -
Grandview High School
Centennial, CO01.2007
Skills
- Citrix DAAS (On-Prem & Cloud)
- AWS Cloud (EC2, Workspaces)
- PowerShell/Bash Scripting
- Microsoft Intune Mobile Device Management
- Jamf Pro Administration
- SCCM for Application Packaging and Patch Management
- Windows Server/Workstation & Linux Systems
- Azure Active Directory
- Network WAN/LAN/VLAN
Timeline
Systems Engineer
Maxar Technologies
01.2017 - Current
Helpdesk Technician
SCL Health
03.2015 - 10.2017
Diploma -
Grandview High School
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