Sports
Lucien Läderach
Office Administrator
Bogota
Summary
Focused Office Administrator with experience providing top-notch clerical support and operational assistance to meet staff needs. Capable and highly organized when coordinating documents, supplies and project resources. Clear communicator in various languages and self-motivated worker with decisive nature necessary to manage independent work.
Overview
7
7
years of professional experience
1
1
Certification
5
5
Languages
Work History
Office Administrative Assistant
Ciencia Nova
02.2024 - 04.2024
- Improvement and treatment of the online shop
- online product application
- Processing customer inquiries
- processing and shipping online orders
Office Logistic Administartor
Post CH
10.2021 - 12.2023
- Implemented data-driven decision-making processes, leading to more informed business choices.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
- Coordinated company events and meetings to foster teamwork and boost employee morale.
- Create and improve delivery routes for better and faster delivery of packages
- Answer customer inquiries and ensure forwarding and processing in the warehouse
- Respond to customer complaints and ensure resolution
Sales Agent
Blumenmarkt Dietrich
08.2020 - 09.2021
- Identified new areas of opportunity within existing accounts by offering additional products or services based on their needs analysis results.
- Boosted referral rates by cultivating positive relationships with satisfied customers who were eager to recommend our products/services to others.
- Product advice and purchase transactions over the phone and mails.
- Maintaining and updating the online shop
- Improved overall customer satisfaction by promptly addressing concerns and providing tailored solutions.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Assisted call-in customers with questions and orders.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Office Administrator
RAV North
10.2018 - 08.2020
- Safeguarded company information by maintaining strict confidentiality protocols and ensuring secure document storage practices.
- Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
- Developed expertise across various lines of insurance products, enabling informed advice and guidance for clients seeking comprehensive coverage solutions.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
Office Administrative Assistant
Cinfo
08.2017 - 09.2018
- Enhanced team collaboration by effectively scheduling meetings and coordinating calendars for multiple executives.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Scheduled office meetings and client appointments for staff teams.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Coordinated travel arrangements for executives while adhering to budgetary guidelines and preferences.
- Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
- Optimized workflow efficiency by researching and implementing appropriate software tools for various administrative tasks.
- Aided human resources in recruiting efforts by screening resumes, scheduling interviews, and gathering feedback from hiring managers.
Education
Office Diploma - Administrative Marketing
Feusi Bildungszentrum
Bern07.2017
High School Diploma -
OS Kerzers
Kerzers Switzerland08.2014
Skills
Event Planning
Certification
Licensed Office administrator
Interests
Music
Reading
Travel
Animals
Timeline
Office Administrative Assistant
Ciencia Nova
02.2024 - 04.2024
Office Logistic Administartor
Post CH
10.2021 - 12.2023
Sales Agent
Blumenmarkt Dietrich
08.2020 - 09.2021
Office Administrator
RAV North
10.2018 - 08.2020
Office Administrative Assistant
Cinfo
08.2017 - 09.2018
Licensed Office administrator
06-2017
Office Diploma - Administrative Marketing
Feusi Bildungszentrum
High School Diploma -
OS Kerzers
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