Sports
Lucien Läderach
Office Administrator
Bogota
Summary
Focused Office Administrator with experience providing top-notch clerical support and operational assistance to meet staff needs. Capable and highly organized when coordinating documents, supplies and project resources. Clear communicator in various languages and self-motivated worker with decisive nature necessary to manage independent work.
Overview
7
7
years of professional experience
1
1
Certification
5
5
Languages
Work History
Office Administrative Assistant
Ciencia Nova
02.2024 - 04.2024
- Improvement and treatment of the online shop
- online product application
- Processing customer inquiries
- processing and shipping online orders
Office Logistic Administartor
Post CH
10.2021 - 12.2023
- Implemented data-driven decision-making processes, leading to more informed business choices.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
- Coordinated company events and meetings to foster teamwork and boost employee morale.
- Create and improve delivery routes for better and faster delivery of packages
- Answer customer inquiries and ensure forwarding and processing in the warehouse
- Respond to customer complaints and ensure resolution
Sales Agent
Blumenmarkt Dietrich
08.2020 - 09.2021
- Identified new areas of opportunity within existing accounts by offering additional products or services based on their needs analysis results.
- Boosted referral rates by cultivating positive relationships with satisfied customers who were eager to recommend our products/services to others.
- Product advice and purchase transactions over the phone and mails.
- Maintaining and updating the online shop
- Improved overall customer satisfaction by promptly addressing concerns and providing tailored solutions.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Assisted call-in customers with questions and orders.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Office Administrator
RAV North
10.2018 - 08.2020
- Safeguarded company information by maintaining strict confidentiality protocols and ensuring secure document storage practices.
- Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
- Developed expertise across various lines of insurance products, enabling informed advice and guidance for clients seeking comprehensive coverage solutions.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
Office Administrative Assistant
Cinfo
08.2017 - 09.2018
- Enhanced team collaboration by effectively scheduling meetings and coordinating calendars for multiple executives.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Scheduled office meetings and client appointments for staff teams.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Coordinated travel arrangements for executives while adhering to budgetary guidelines and preferences.
- Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
- Optimized workflow efficiency by researching and implementing appropriate software tools for various administrative tasks.
- Aided human resources in recruiting efforts by screening resumes, scheduling interviews, and gathering feedback from hiring managers.
Education
Office Diploma - Administrative Marketing
Feusi Bildungszentrum
Bern07.2017
High School Diploma -
OS Kerzers
Kerzers Switzerland08.2014
Skills
Event Planning
Database entry
Spreadsheet development
Billing and Invoicing
Scheduling appointments
Verbal Communication
Schedule and calendar management
Expense Reporting
Reception Management
Database Administration
Database Maintenance
Human Resources
Certification
Licensed Office administrator
Interests
Music
Reading
Travel
Animals
Timeline
Office Administrative Assistant
Ciencia Nova
02.2024 - 04.2024
Office Logistic Administartor
Post CH
10.2021 - 12.2023
Sales Agent
Blumenmarkt Dietrich
08.2020 - 09.2021
Office Administrator
RAV North
10.2018 - 08.2020
Office Administrative Assistant
Cinfo
08.2017 - 09.2018
Licensed Office administrator
06-2017
Office Diploma - Administrative Marketing
Feusi Bildungszentrum
High School Diploma -
OS Kerzers