Hi, I’m
Lucia Peña
Summary
Talented Assistant with demonstrated experience providing administrative support services. Experienced in using variety of software applications and calendar management. Strong communicator with excellent organizational and time management skills. Efficiently manages multiple projects simultaneously while adhering to strict deadlines. Possesses excellent problem-solving skills and ability to think and act quickly to find creative solutions.
Overview
12
years of professional experience
Work History
Nuhoriz Col SAS
Asistente De Presidencia
06.2022 - 11.2023
Job overview
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Strengthened communication skills through regular interactions with others.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
Tysers Ltda Corredores De Reaseguros
Asistente De Presidencia
05.2018 - 06.2022
Job overview
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Accomplished multiple tasks within established timeframes.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Management of corporate travel, legalizations and travel for authorized personnel.
- The company was able to save 20% of its corporate travel expenses thanks to the monitoring and legalization of invoices that I performed in my position.
Fundacion Hospítal De La Misericordia
Servicio al Cliente / Recepcionista
03.2015 - 07.2017
Job overview
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked flexible hours across night, weekend and holiday shifts.
- Identified issues, analyzed information and provided solutions to problems.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Processed customer service orders promptly to increase customer satisfaction.
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services, and company information.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Cross-trained and backed up other customer service managers.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Education
Servicio Nacional De Aprendizaje SENA Colombia
Certificado from Atención Al Cliente
11.2022
Servicio Nacional De Aprendizaje SENA Colombia
Certificado from Administración De Recursos Humanos
06.2021
Universidad EAN Colombia
Certificado from Gerencia De Mercadeo
04.2021
Skills
- Documentation and control
- Social Perceptiveness
- Policy and procedure modification
- Written Communication
- Organization and Time Management
- Task Prioritization
- Data Collection
- Information Security
- Complaint Resolution
- Database Management
- Report Generation
- Travel Coordination
- Expense Monitoring
Timeline
Asistente De Presidencia
Nuhoriz Col SAS
06.2022 - 11.2023
Asistente De Presidencia
Tysers Ltda Corredores De Reaseguros
05.2018 - 06.2022
Servicio al Cliente / Recepcionista
Fundacion Hospítal De La Misericordia
03.2015 - 07.2017
Servicio Nacional De Aprendizaje SENA
Certificado from Atención Al Cliente
Servicio Nacional De Aprendizaje SENA
Certificado from Administración De Recursos Humanos
Universidad EAN
Certificado from Gerencia De Mercadeo
Similar Profiles
Hunter LeslightHunter Leslight
Truck Wash Supervisor at Col Moore & SonsTruck Wash Supervisor at Col Moore & Sons
Judith HerreraJudith Herrera
Special Education Teacher at Col. John O Ensor Middle SchoolSpecial Education Teacher at Col. John O Ensor Middle School
Retaina MooreRetaina Moore
Lpn at Col. Robert Howard State Veterans HomeLpn at Col. Robert Howard State Veterans Home