Lucia Lopez Torija
Commerce City
Summary
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive environment.
Also, organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Sales Associate
Renes Roofing Inc
01.2022 - Current
- Led customer consultations to assess roofing needs and recommend appropriate solutions.
- Developed and maintained strong relationships with clients, enhancing customer loyalty and satisfaction.
- Built relationships with customers to encourage repeat business.
- Managed all company paperwork, including contracts, invoices, and job files
- Prepared, submitted, and tracked roofing permits and inspections
- Maintained organized digital and physical filing systems
- Coordinated with contractors, inspectors, and suppliers
- Handled basic accounting tasks and expense tracking
- Ensured compliance with local regulations and company policies
Loan Officer Assistant
Bank of the West
10.2021 - 11.2022
- Assisted loan officers in processing applications, ensuring compliance with regulatory standards.
- Managed communication with clients, providing updates and resolving inquiries promptly.
- Organized and maintained loan documentation, enhancing file accuracy and accessibility.
- Collaborated with underwriting team to streamline approval processes and expedite loan closings.
- Interviewed loan applicants to obtain personal and financial data to assist in completing applications.
- Streamlined communication between loan officers and clients, ensuring clarity and efficiency in information exchange.
- Improved turnaround times for loan applications through effective prioritization and proactive problem-solving techniques.
- Proactively addressed potential roadblocks in the loan process, resulting in faster resolution of issues and higher client satisfaction rates.
Relationship Banker
Bank Of The West
01.2017 - 10.2021
- Assisted customers with account inquiries and transactions to enhance banking experience.
- Increased cross-selling success by proactively identifying client needs and suggesting appropriate financial solutions.
- Educated clients on products and services to improve financial literacy.
- Collaborated with team members to maintain compliance with banking regulations.
- Participated in training sessions to develop product knowledge and service skills.
Education
High School Diploma -
Adam’s City High School
Commerce City, COSkills
- Customer service
- Negotiation tactics
- Positive and professional
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Relationship building
- Point of sale operation
Certification
- Real Estate License
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Sales Associate
Renes Roofing Inc
01.2022 - Current
Loan Officer Assistant
Bank of the West
10.2021 - 11.2022
Relationship Banker
Bank Of The West
01.2017 - 10.2021
High School Diploma -
Adam’s City High School