Lucia Gonzalez
Thornton
Summary
Eager Medical Assistant Student with a proven track record at Clinica Family Health, skilled in triage and patient care. Adept at maintaining HIPAA compliance while delivering exceptional customer service. Bilingual and CPR certified, I excel in team collaboration and multitasking, ensuring efficient patient flow and satisfaction in fast-paced environments. Excited to learn new things!
Overview
5
5
years of professional experience
1
1
Certification
Work History
COMMUNICATION SPECIALIST 1 (CS1)
Clinica Family Health
Denver
05.2022 - Current
- Gave assistance in setting up new employees, making sure their desks were set up for their first day.
- Conducted a mini tour of the Pecos/Samuel building.
- Starting off, the training checklist before the new employee was passed on to their trainer.
Communication Specilaist
Clinica Family Health
Thornton
05.2022 - Current
- Assisted patients in making appointments and helping new patients establish care.
- Helped patients request medication refills
- Supported by sending messages to the patients' care team on their behalf.
- Met all requirements when audits and preference checks were made.
- Made internal transfers to corresponding departments
COMMUNICATION SPECIALIST TRAINER
Clinica Family Health
Thornton
05.2022 - Current
- CS1 job duties. Assisting in setting up new hires computer, email, Nextgen.
- Starting 3 week training from start to finish on communication specialist role.
- Provided shadowing time to give new hire idea of role.
- Answer questions for the entire team while they are taking calls.
- Training on customer service and de-escalating elevated patients.
- Re-training employees on HIPAA guidelines along with other topics.
Medical Assistant Student
Clinica Family Health
Denver
09.2024 - 04.2025
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Entered data into electronic medical records systems accurately and efficiently.
- Positioned patients properly during examination or treatment for comfort and safety.
- Prepared patients for examinations by obtaining necessary supplies and equipment.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Maintained cleanliness of examination rooms between appointments.
- Assisted in taking patient vital signs and medical history information.
ENTRANCE SCREENER
Vista Community Clinic
08.2021 - 01.2022
- Obtained temperatures of visitors and employees at entry of facility and asked screening questions.
- Answered patient inquiries and provided information about healthcare services.
- Assembled COVID-19 test kits for provider.
CASHIER
Dollar Tree
10.2020 - 07.2021
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Worked with floor team and managers to meet wide range of customer needs.
- Upsold additional products and services to customers, increasing revenue.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
NIMAA
Denver, CO04-2025
HIGH SCHOOL DIPLOMA -
Vista High School
Vista, CA01.2019
Palomar College
San Marcos, CASkills
- Triage
- Patient care
- Customer service
- Communication skills
- Team collaboration
- Multitasking Abilities
- Vital signs monitoring
- HIPPA Compliant
- CPR Certified
- Flexible and Adaptable
- Billingual
Certification
CPR Certified
Medical Assistant Program (NIMAA)
Languages
Spanish
Professional
English
Professional
Timeline
Medical Assistant Student
Clinica Family Health
09.2024 - 04.2025
COMMUNICATION SPECIALIST 1 (CS1)
Clinica Family Health
05.2022 - Current
Communication Specilaist
Clinica Family Health
05.2022 - Current
COMMUNICATION SPECIALIST TRAINER
Clinica Family Health
05.2022 - Current
ENTRANCE SCREENER
Vista Community Clinic
08.2021 - 01.2022
CASHIER
Dollar Tree
10.2020 - 07.2021
NIMAA
HIGH SCHOOL DIPLOMA -
Vista High School
Palomar College
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