Lucia DeLisa
Golden
Summary
Dynamic professional with a proven track record at Rolling Hills Country Club, excelling in customer service and team collaboration. Recognized for outstanding communication skills and time management, I effectively resolved customer issues while enhancing brand awareness. Adept in event coordination and graphic design, I consistently delivered exceptional experiences for patrons.
Overview
3
3
years of professional experience
Work History
Server
Rolling Hills Country Club
01.2024 - 12.2024
- I was a server at the restaurant at Rolling Hills Country Club
- This job pushed me to be an efficient worker, work under pressure, deal with unhappy customers
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Provided excellent customer service to ensure satisfaction.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Delivered food orders promptly and courteously.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
Restaurant Host
Rolling Hills Country Club
Golden
01.2022 - 08.2024
- I host at the restaurant at Rolling Hills Country Club.
- This job requires me to have great communication, people skills, and problem-solving skills.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Maintained a clean and organized dining area by removing used dishes, resetting tables, and sanitizing surfaces.
- Distributed menus to guests, led to tables and gave initial information about service staff or specials.
- Offered assistance to servers when needed during busy shifts.
- Communicated with servers about new tables, changes in food availability and customer comments.
Lifeguard
Rolling Hills Country Club
Golden
06.2022 - 09.2023
- Life guarded 2 summers at Rolling Hills Country Club
- Awarded guard of the week 4 times for my outstanding work ethic
- Used training and medical supplies to examine injured people and administer first aid.
- Alerted patrons of storm conditions and directed to exit water immediately during local severe weather situations.
- Enforced all safety regulations and posted rules for patrons.
- Recognized swimmers in need of assistance and acted quickly.
Education
Bachelor's Degree -
Missouri School of Journalism
Missouri, USA01.2025
High school or equivalent -
Ralston Valley High School
Arvada Colorado01.2024
Skills
- Time management
- Team collaboration
- Communication skills
- graphic design skills
- social media management
- customer service
- Brand awareness
- Photo Editing
- Copywriting
- event coordination
Affiliations
- On the public relations team for Pi Beta Phi making promotional videos
- I help on the philanthropy team helping organize fundraisers.
- Deans list
- 4.0 first semester of college
Timeline
Server
Rolling Hills Country Club
01.2024 - 12.2024
Lifeguard
Rolling Hills Country Club
06.2022 - 09.2023
Restaurant Host
Rolling Hills Country Club
01.2022 - 08.2024
Bachelor's Degree -
Missouri School of Journalism
High school or equivalent -
Ralston Valley High School
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