Lucero Perez
Englewood
Summary
Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Server
Pizza Republica
05.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
Olivers Italian
08.2023 - 05.2024
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Server Trainer
The Perfect Landing
06.2022 - 08.2023
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Ensured accurate order taking and input into POS systems, reducing errors in food preparation and billing processes.
- Taught servers to memorize menu ingredients and provide information on preparation methods.
- restock water bottles for new tables, help run food
Server Trainer
Hapa Sushi Bar And Grill
03.2021 - 05.2022
- trained new employees and taught them how to set up the restaurant
- memorized food ingredients for allergies
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- wine and sake service
- memorized different variations in flavor of drinks to recommend to guest
Education
High School Diploma -
Sierra High School
Colorado Springs, CO08-2011
Skills
- Exceptional customer service
- Ordering procedures
- Cash handling
- Guest engagement
- Menu memorization
- Order accuracy
- Bill computation
- Wine service
- Multitasking and organization
- POS operation
- Calm demeanor
Languages
Spanish
Timeline
Server
Pizza Republica
05.2024 - Current
Server
Olivers Italian
08.2023 - 05.2024
Server Trainer
The Perfect Landing
06.2022 - 08.2023
Server Trainer
Hapa Sushi Bar And Grill
03.2021 - 05.2022
High School Diploma -
Sierra High School
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