Lucas Simone Moncada Sanchez
Manizales
Summary
Goal-oriented professional with strong negotiation and client relationship-building skills. Proven track record in training teams and enhancing performance metrics to achieve high customer satisfaction and retention.
Overview
6
6
years of professional experience
Work History
Agent Representative
BPO Global Services
Remote
10.2024 - Current
- Responded to customer inquiries, resolving issues efficiently and ensuring satisfaction.
- Assisted in training new representatives, enhancing team performance and service quality.
- Managed call flow effectively, maintaining adherence to service level agreements.
- Utilized CRM systems to document interactions and track customer feedback accurately.
- Collaborated with team leaders to identify areas for process improvements.
- Managed a diverse portfolio of accounts, maintaining high levels of client retention and satisfaction.
Agent Representative
Konecta
Manizales, Colombia
02.2024 - 04.2024
- Crafted visually appealing merchandising displays that effectively showcased products and drew consumer attention in various retail locations.
- Implemented visual merchandising techniques that maximized retail space utilization while showcasing products effectively.
PR Manager
Alcaldia Municipal Belalcazar
Belalcazar, Caldas, Colombia
01.2020 - 03.2022
- Developed and implemented communication strategies to enhance public engagement and awareness.
- Coordinated press releases and media outreach to effectively convey municipal initiatives.
- Managed social media channels, increasing community interaction and feedback.
- Cultivated relationships with local media representatives to secure coverage for events.
- Oversaw crisis communication efforts, ensuring timely dissemination of information during emergencies.
Education
Bachelor’s Degree in Sustainable Tourism Managemen
Universidad Tecnologica De Pereira
Pereira, Risaralda.Certificate of Technical Studies - Associate Degree in Digital Graphic Design
Unitecnica
Pereira, Risaralda.12-2019
Skills
- Strong negotiation skills
- Effective time management
- Client relationship building
- Goal-oriented mindset
- Training and mentoring
- Performance tracking
- Multitasking and organization
- Active listening
- Microsoft Excel
- Data entry
- Technical troubleshooting
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
French
Professional Working
Timeline
Agent Representative
BPO Global Services
10.2024 - Current
Agent Representative
Konecta
02.2024 - 04.2024
PR Manager
Alcaldia Municipal Belalcazar
01.2020 - 03.2022
Bachelor’s Degree in Sustainable Tourism Managemen
Universidad Tecnologica De Pereira
Certificate of Technical Studies - Associate Degree in Digital Graphic Design
Unitecnica