Lucas Febrero
Eagle
Summary
Dynamic sales leader with a proven track record at Sherwin Williams, excelling in customer relationship building and sales strategy development. Elevated client satisfaction and expanded customer base through strategic upselling, cross-selling, and effective negotiation. Skilled in mentoring teams for peak performance, achieving significant territory growth. Demonstrates exceptional interpersonal communication and business development acumen.
Overview
9
9
years of professional experience
Work History
Sales Representative
Sherwin Williams
01.2021 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Built relationships with customers and community to promote long term business growth.
- Developed, maintained and utilized diverse client base.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
Store Manager
Sherwin Williams
08.2017 - 01.2021
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Store Manager
Sherwin Williams
02.2016 - 08.2016
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
Education
High School Diploma -
Summit High School
Breckenridge, CO05-2006
Skills
- Customer service
- Customer relations
- Customer relationship building
- Interpersonal communication skills
- Product and service knowledge
- Sales strategy development
- Customer retention
- Negotiation tactics
- Business development
- Territory growth
Accomplishments
Presidents Club Winner
Masters Club Winner
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Sales Representative
Sherwin Williams
01.2021 - Current
Store Manager
Sherwin Williams
08.2017 - 01.2021
Store Manager
Sherwin Williams
02.2016 - 08.2016
High School Diploma -
Summit High School
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