Lucas Acevedo
Pueblo
Summary
Dynamic customer service professional with a proven track record at T-Mobile, excelling in problem resolution and fostering client relationships. Adept at multitasking and organization, I enhanced operational efficiency and improved customer satisfaction through effective communication and a deep understanding of products and services. Committed to continuous improvement and excellence in service delivery.
Overview
3
3
years of professional experience
Work History
Customer Care Expert
T-Mobile
11.2023 - Current
- Collaborated with sales teams to ensure smooth departmental handoffs for new clients.
- Used systems to record customer interactions, guaranteeing reliable data for subsequent analysis.
- Developed comprehensive knowledge of products and services to effectively address customer inquiries and concerns.
Account Auditor
Firstsource Solutions
03.2023 - 11.2023
- Developed strong relationships with clients, providing excellent customer service and addressing concerns promptly.
- Promoted a culture of continuous improvement within the auditing department by sharing best practices and fostering open communication among team members.
- Reviewed tax returns for accuracy before submission to local authorities while adhering to strict timelines.
- Improved internal controls for efficient financial management by analyzing and recommending process improvements.
Store Manager
Cricket Wireless
03.2022 - 03.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Education
General Studies
Oswego High School
Oswego, IL06.2013
Skills
- Customer service
- Time management
- Multitasking and organization
- Inbound customer service
- Problem resolution
Timeline
Customer Care Expert
T-Mobile
11.2023 - Current
Account Auditor
Firstsource Solutions
03.2023 - 11.2023
Store Manager
Cricket Wireless
03.2022 - 03.2023
General Studies
Oswego High School
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