Luca Patterson

I am a Senior Wing Runner and Ground Crew member at Mile High Gliding. I play a key role in safe and efficient launch and recovery of gliders while also contributing to customer service.

• Entrusted handling key operational tasks, I ensure smooth daily operations and a high standard of safety and customer service.
• Often in charge of safe launches and recoveries of gliders, ensuring proper ground crew procedures and communication during pre-flight and post-flight operations.
• Trusted to train, supervise, and sign-off on new hires, including wing runners, office staff, tow pilots, and glider pilots. Ensuring that all team members adhered to safety protocols and operational procedures.
• Worked closely with flight instructors, tow pilots, and other crew members to ensure the smooth flow of daily operations, including handling weather-related delays, troubleshooting equipment, and coordinating flight schedules.
• Maintained clean and organized work areas, contributing to overall operational efficiency.
• Monitored weather conditions and communicated updates to guests regarding flight status and safety advisories.
• Delivered exceptional customer service during gliding experiences, ensuring safety and satisfaction.
• Assisted in pre-flight checks, verifying equipment functionality and adherence to safety protocols.
• Worked front counter, collecting payments, answering phone calls, and developed customer and guest service skills.