Lourdes Mercado
Aurora
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals and to obtain a position in which I can utilize my skills for advance and growth opportunities.
Overview
20
20
years of professional experience
Work History
Customer Service Driver
Kroger
Aurora, CO
04.2024 - Current
- Delivered exceptional customer service during product deliveries, enhancing customer satisfaction and loyalty.
- Managed route planning efficiently to optimize delivery times and reduce operational costs.
- Trained new drivers on safety protocols and customer interaction best practices, improving team performance.
- Handled customer inquiries and resolved issues promptly, maintaining high service standards.
- Monitored vehicle maintenance schedules to ensure compliance with safety regulations and minimize downtime.
- Filled out load paperwork and DOT-mandated log books.
Tissue Processing Technician
AlloSource
Centennial, CO
10.2023 - 01.2024
- Operated equipment for tissue processing according to established protocols.
- Maintained sterile environments to ensure product quality and safety standards.
- Assisted in training new team members on processing techniques and safety procedures.
- Monitored and recorded environmental conditions during tissue processing operations.
- Collaborated with cross-functional teams to improve workflow efficiency and accuracy.
Warehouse Worker
Amazon
Aurora, CO
10.2022 - 07.2023
- Operated warehouse equipment to facilitate efficient loading and unloading processes.
- Managed inventory control, ensuring accurate stock levels and organization within the facility.
- Collaborated with team members to optimize workflow and reduce processing time for incoming shipments.
- Trained new staff on safety protocols and operational procedures to maintain workplace safety standards.
- Monitored quality assurance measures to ensure compliance with company standards during shipping operations.
Assembly/Warehouse Worker
Frito-Lay
Denver, CO
03.2019 - 06.2021
- Operated assembly line machinery to ensure efficient production flow.
- Conducted quality checks to maintain product standards and minimize defects.
- Collaborated with team members to optimize workflow and enhance productivity.
- Trained new employees on safety protocols and operational procedures.
- Maintained accurate inventory records using warehouse management systems to ensure stock availability.
- Operated pallet jacks to transport products efficiently throughout warehouse.
- Trained new employees on safety protocols and operational procedures for optimal efficiency.
Assembler
Vestas
Brighton, CO
02.2016 - 09.2016
- Assembled wind turbine components following strict safety and quality standards.
- Operated hand tools and machinery to perform precise assembly tasks efficiently.
- Collaborated with team members to streamline assembly processes and reduce downtime.
- Conducted quality inspections to ensure compliance with engineering specifications.
Assembler
Ice-o-matic
Denver, CO
05.2015 - 10.2015
- Trained new staff on assembly techniques and safety protocols to enhance productivity.
- Implemented process improvements that increased workflow efficiency within assembly line operations.
- Maintained accurate inventory records of assembled parts and components for production planning.
- Coordinated with cross-functional teams to resolve assembly issues and improve product reliability.
Medical Assistant
Icon Lasik
Denver, CO
08.2010 - 10.2010
- Assisted in patient intake procedures, ensuring accurate documentation and efficient workflow.
- Maintained examination rooms, adhering to strict cleanliness and safety protocols.
- Collaborated with healthcare team to enhance patient care and communication strategies.
- Administered ocular tests, including visual acuity assessments and intraocular pressure measurements.
- Educated patients on post-operative care, enhancing recovery understanding and compliance.
Medical Device Assembler
Baxa
Centennial, CO
02.2006 - 05.2009
- Assembled complex medical devices following precise specifications and quality standards.
- Operated assembly machinery and tools to ensure efficient production flow.
- Conducted thorough inspections of finished products for compliance with safety regulations.
- Collaborated with team members to streamline assembly processes and enhance productivity.
- Maintained accurate records of production activities, ensuring compliance with regulatory guidelines.
Education
Lourdes Cruz Mercado - Interpretation
The Interpreter Network By Spring Institute
Denver, Colorado10-2018
Associate Degree - Medical Assistant
Concorde Career College
Aurora, ColoradoGED -
The Spot
Denver, Colorado05-2006
Lourdes Mercado Enriquez - Phlebotomy
Phlebotomy Training Specialists
Denver, CO02-2026
Skills
- Bilingual Fluent In Spanish And English
- Medical Terminology Knowledge
- On-site Interpreting
- Order of draw
- Needle disposal
- Sterilization techniques
- Equipment calibration
- GMP compliance
- Multitasking Abilities
- Blueprint reading
- Strong empathy
- Teamwork and collaboration
Timeline
Customer Service Driver
Kroger
04.2024 - Current
Tissue Processing Technician
AlloSource
10.2023 - 01.2024
Warehouse Worker
Amazon
10.2022 - 07.2023
Assembly/Warehouse Worker
Frito-Lay
03.2019 - 06.2021
Assembler
Vestas
02.2016 - 09.2016
Assembler
Ice-o-matic
05.2015 - 10.2015
Medical Assistant
Icon Lasik
08.2010 - 10.2010
Medical Device Assembler
Baxa
02.2006 - 05.2009
Lourdes Cruz Mercado - Interpretation
The Interpreter Network By Spring Institute
Associate Degree - Medical Assistant
Concorde Career College
GED -
The Spot
Lourdes Mercado Enriquez - Phlebotomy
Phlebotomy Training Specialists