Louis Balderrama
Denver
Summary
Dynamic professional with a proven track record at Sam's Club, excelling in customer service and team leadership. Recognized for enhancing customer satisfaction through meticulous order fulfillment and effective communication. Adept at multitasking and detail-oriented, consistently exceeding expectations while maintaining a high standard of service.
Overview
18
18
years of professional experience
Work History
Fulfillment Associate
Sam's Club
01.2024 - Current
- Assisted in the training of new fulfillment associates, sharing best practices and offering support as needed.
- Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
- Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire fulfillment process.
- Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.
Hairstylist
Reyna's Styles Salon
03.2018 - 12.2023
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Determined appropriate hair treatments based on conditions and textures.
- Mixed pigments and used proper techniques to achieve desired color.
- Streamlined appointment scheduling system, resulting in reduced wait times and increased client retention rates.
Shipt Shopper
Shipt
03.2021 - 11.2023
- Streamlined order processing for faster delivery times by effectively prioritizing tasks.
- Demonstrated attention to detail when selecting products, resulting in fewer returns and higher customer satisfaction.
- Expanded store knowledge to efficiently locate items, saving time and ensuring accurate order fulfillment.
- Handled multiple orders simultaneously while maintaining accuracy and adhering to strict deadlines.
- Maintained a high rating as a Shipt Shopper by consistently meeting or exceeding customer expectations.
Hairstylist
Aqua Salon
06.2007 - 03.2018
- Maximized productivity by efficiently multitasking, handling appointments, walk-in clients, and retail sales simultaneously.
- Increased client satisfaction by providing personalized hair consultations and recommending suitable styles.
- Enhanced salon''s reputation with consistently high-quality cuts, colors, and styling services for diverse clientele.
Education
Cosmetology
LaVonnes Beauty Academy
Denver, CO11-1989
High School Diploma -
North High School
Denver, CO06-1984
Skills
- Teamwork and collaboration
- Willing to learn
- Attention to detail
- Team leadership
- Customer service
- Order picking skills
- Friendly and courteous
- Time management
- Excellent communication
- Detail-oriented
- Punctual and reliable
- Order execution
Timeline
Fulfillment Associate
Sam's Club
01.2024 - Current
Shipt Shopper
Shipt
03.2021 - 11.2023
Hairstylist
Reyna's Styles Salon
03.2018 - 12.2023
Hairstylist
Aqua Salon
06.2007 - 03.2018
Cosmetology
LaVonnes Beauty Academy
High School Diploma -
North High School
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