Hi, I’m
Lorrie Hollingshead
Boulder,Co
Overview
20
years of professional experience
Work History
King Soopers City Market
Customer Service Lead
08.2024 - Current
Job overview
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Developed relationships with key clients, fostering loyalty and repeat business through personalized attention and support.
- Enhanced customer satisfaction by addressing and resolving complaints in a timely manner.
- Developed and implemented new customer service protocols, resulting in improved resolution rates and customer feedback.
- Coordinated logistics for customer orders.
Einstein Bagel Bros
Crew Team Member
08.2023 - 06.2024
Job overview
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
Aires, LLC
Property and Policy Real Estate Associate
02.2021 - 03.2023
Job overview
- Maintained a high level of industry knowledge through continuous education, attending seminars, workshops, and networking events.
- Consistently exceeded quarterly sales goals, contributing to the overall success and growth of the company.
- Managed a team of over 100 real estate agents.
- Offered guidance on cultural adaptation strategies, easing the transition into a new community for relocated employees and their families.
- Developed strong relationships with vendors, resulting in cost-effective solutions and timely service.
Education
Jones Real Estate College, Denver, CO
Real Estate License
01.1998
Skills
- Customer Engagement
- Team Leadership
- Verbal and written communication
- Complex Problem-Solving
- Efficient multi-tasker
- POS system knowledge
Accomplishments
Rookie of the Year and Circle of Excellence, Aires LLC February 2022
Summary
Driven professional with a proven track record at Aires, Relocation LLC, where I spearheaded a team to successfully relocate hundreds of families across the States, showcasing exceptional leadership and customer engagement skills. Expert in maintaining high cleanliness standards and adept at food handling, I excel in fast-paced environments, ensuring customer satisfaction and repeat business through excellent service and relationship building.
Timeline
Customer Service Lead
King Soopers City Market
08.2024 - Current
Crew Team Member
Einstein Bagel Bros
08.2023 - 06.2024
Property and Policy Real Estate Associate
Aires, LLC
02.2021 - 03.2023
Jones Real Estate College
Real Estate License
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