Lorri Chavez
Colorado Springs
Summary
Dynamic professional with a proven track record at Perkins Law Office, excelling in customer/client relations and organization skills. Adept at enhancing office efficiency and improving communication, I consistently achieved recruitment targets as an Admissions Representative. My strong time management and leadership abilities drive team productivity and customer satisfaction.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Receptionist
Perkins Law Office
05.2023 - 10.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Corresponded with clients through email, telephone, or postal mail.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Office Manager
Cougar Holdings, LLC
08.2020 - 03.2024
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Facilitated smooth communication between contractors addressing concerns promptly to maintain harmonious work relationships.
Admissions Representative
West Wood College
10.2008 - 04.2009
- Provided exceptional customer service to all inquiries from prospective students, parents, and educators seeking information about the institution and its programs.
- Assisted in meeting annual enrollment goals by consistently achieving personal recruitment targets set forth by management each academic year.
- Improved communication between departments by serving as a liaison between Admissions, Financial Aid, and other key offices on campus.
Business Product Specialist
Deluxe Business Checks
03.2008 - 04.2009
- Trained and provided coaching to [Number] junior team members.
- Boosted customer retention by providing exceptional product support and addressing user concerns.
- Reviewed and analyzed customer feedback, incorporating valuable suggestions into future product iterations.
Supervisor Type II
AT&T
10.1998 - 08.2003
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Education
High School Diploma -
Englewood High School
Englewood, CO05-1984
Skills
- Organization skills
- Time management
- Telephone skills
- Customer/Client relations
Accomplishments
- Earned Top Supervisor for Consecutive years while working at MCI back in the 90's
Certification
- Time Management Certification – Through MCI
- First Aid, CPR, and AED Certification - American Red Cross or American Heart Association. Through AT&T
Timeline
Receptionist
Perkins Law Office
05.2023 - 10.2024
Office Manager
Cougar Holdings, LLC
08.2020 - 03.2024
Admissions Representative
West Wood College
10.2008 - 04.2009
Business Product Specialist
Deluxe Business Checks
03.2008 - 04.2009
Supervisor Type II
AT&T
10.1998 - 08.2003
High School Diploma -
Englewood High School
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