Summary
Overview
Work History
Education
Skills
Timeline
Generic

LORRAINE WADE

AURORA

Summary

Professional office support specialist with proven ability to manage administrative tasks efficiently and enhance workplace productivity. Strong focus on team collaboration, with adaptability to meet changing needs. Known for reliability, effective communication, and proficiency in scheduling, data management, and customer service, ensuring smooth operations and achieving results.

Overview

27
27
years of professional experience

Work History

Office Assistant

Cherry Creek School District
08.2023 - Current
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Scheduled and administered district and state tests as the School Assessment Coordinator.
  • Worked with assistant principal to create special projects and assemblies.

Workforce Management Analyst

Anthem BCBS
01.2014 - 01.2023
  • Create daily assignments to ensure associates meet company goals
  • Create daily inventory reports for managers and directors to review
  • Create workflows, job aide trained coworkers and associates
  • ·Run Macros to review work completion and create assignments that are more efficient
  • Completes root-cause analysis to address operational challenges and issues
  • Document inquiry outcomes for accurate tracking
  • Created and implemented staff model plans
  • Created a Work Force Management database for easy access for work assignments
  • Created and managed staff scheduling system and call out line.

Plan to Plan Specialist II

Anthem BCBS
01.2012 - 01.2014
  • Maintained positive customer relations and coordinated various functions within the company to ensure customer requests were handled appropriately
  • Provided external and internal customers with requested information
  • Researched claims pricing and made adjustment when necessary.

Member Service Specialist

Anthem BCBS
01.2011 - 01.2012
  • Handled escalated calls professionally, mitigating concerns effectively while maintaining excellent rapport with clients.
  • · Respond to member's questions via telephone regarding insurance benefits, claims, grievances and appeals
  • Have knowledge of company services, products, insurance benefits, provider contracts and claims.

Vendor Returns/ National Accounts

Anthem BCBS
01.2009 - 01.2011
  • ·Assisted offshore customer service representative with provider's inquiries
  • Work correspondence to resolve provider's appeals and benefit inquiries
  • Review incoming correspondence to resolve provider's disputes and inquiries.
  • Worked with providers, operation experts, and other WellPoint departments to answer questions and resolve problems
  • Assisted premier facility calls for the Concierge Line
  • Review provider disputes, price claims, review denials, key claims for quick resolution for provide

Mortgage Broker

Denver Home Loans
01.2004 - 01.2009
  • Managed loan pipelines efficiently, promptly addressing any issues or concerns that arose during the mortgage process.
  • Assisted clients in improving their credit scores and overall financial standing, increasing their chances of loan approval and favorable terms.
  • Collaborated with different lenders to find best possible deal for homebuyers.
  • Explained entire mortgage loan process to borrower.

Financial Services Representative

Public Service Credit Union
01.1998 - 01.2004
  • Provided excellent customer service, resolving issues quickly and maintaining long-term client relationships.
  • Maintained up-to-date knowledge of industry regulations, trends, and best practices to provide informed advice to clients.
  • Collaborated with team members to achieve sales targets and improve overall branch performance.
  • Worked with clients to develop financial planning strategies and solutions through evaluation of finances.

Education

Certificate of Cosmetology - Cosmetology

HairDynamics
Ft.Collins, CO

Skills

  • Highly skilled professional with more than 13 years of management experience
  • Motivated self-starter with an aptitude for learning new skills quickly
  • Organized with attention to detail and ability to service several transactions simultaneously
  • Strong computer skills for most Cherry Creek Schools systems Skilled in Microsoft Office, Excel and Google products

Timeline

Office Assistant

Cherry Creek School District
08.2023 - Current

Workforce Management Analyst

Anthem BCBS
01.2014 - 01.2023

Plan to Plan Specialist II

Anthem BCBS
01.2012 - 01.2014

Member Service Specialist

Anthem BCBS
01.2011 - 01.2012

Vendor Returns/ National Accounts

Anthem BCBS
01.2009 - 01.2011

Mortgage Broker

Denver Home Loans
01.2004 - 01.2009

Financial Services Representative

Public Service Credit Union
01.1998 - 01.2004

Certificate of Cosmetology - Cosmetology

HairDynamics

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LORRAINE WADE