Lorisel Delgado
MBA, B.S.in Electronics Engineering
Envigado
Summary
Experienced leader skilled in driving cross-functional teams, leveraging data analysis to inform product decisions, fostering agile cultures, utilizing diverse product management tools, and effectively communicating with stakeholders.
Overview
16
16
years of professional experience
9
9
years of post-secondary education
4
4
Certifications
2
2
Languages
Work History
Product Manager
Zaga Agency - 100% Allocated To PuppySpot
2 2020 - Current
- Collaborate with cross-functional teams to align product strategies with business goals, leveraging agile methodologies for seamless execution
- Use Clarity, MySQL, GA4, Statsig tools, and marketing research, interviews, etc., to become the acknowledged expert in how the product is being used
- Drive A/B testing initiatives, formulate hypotheses to optimize product performance, elevate user experience, and make final decisions based on metrics
- Spearhead the research and discovery phases in the software development process, ensuring a comprehensive foundation for feature release
- Monitor GA4 metrics throughout the product lifecycle, implementing improvements as needed to enhance product effectiveness and user satisfaction
- Work closely with Customers, Business Owners, UI/UX, developers, and stakeholders to develop B2C and Internal products
- Perform data analysis, identify opportunities, and measure outcomes
- Work on defining the product strategy, KPIs, and roadmap to reach the business goals
- Empower the team to make decisions, decentralize short-term and low-impact choices, and make them owners responsible for developing the product.
Agile Product Owner
Genius Sports
04.2019 - 02.2020
- Create the OKRS and align team objectives with the Company's Mission and Goals
- Manage the Product Backlog to build a B2C product (Sports Betting Widgets for US Market)
- Develop and maintain a product roadmap to outline the vision and direction for the product offering over time
- Responsible for communicating with stakeholders across the board and Dev Team to make sure the goals are clear and the vision is aligned with business objectives
- Reinforce an Agile environment, coaching the team to work under the Agile values and principles and refine the process, identify areas for improvement, and support the sprint
- Management of effective collaboration with international teams.
Agile Product Owner
Zaga
04.2018 - 04.2019
- Product Owner / BendR Project: Low to no code fully-cloud ETL tool: Analyze and study our main competitors or similar products (Alterix, Tableau)
- Work together with users, marketing and sales stakeholders to identify market needs
- Plan the Program Increment and the Product Roadmap and keep it updated
- Create the PBI and agree on the acceptance criteria with the SCRUM team
- Ensure that the backlog is prioritized and organized so that the team can offer the greatest value to the user in the shortest possible time
- Evaluate the product increment in each iteration generating and analyzing the metrics (Team Velocity, Bugs Trend, Program Progress Planned vs
- Actual, etc.)
- Be an Agile lead and apply the Agile best practices and frameworks.
Scrum Master
Sproutloud Media Networks
05.2016 - 04.2018
- Coach the IT Department to implement an Agile mindset based on SAFe framework
- Be a servant leader
- Facilitate the Scrum Ceremonies
- Protect the team from distractions and help them to get unblocked
- Implement, and manage VersionOne tool, also train the new team members, and give the support they need to use the tool according to SAFe
- Generate and analyze metrics and give insights to IT and PMO departments related to Program Increment (propose improvements and action plan).
Project Manager
Merlin Telecom
02.2015 - 06.2016
- Projects: StatAudio Venezuela, StatAudio Panama, StatVision Venezuela, IVR for GASCO Chile, Automated Surveys (telephone and online) for SURA Chile
- Work with business partners to develop solutions based on business and customer/user needs
- Implement projects following the Project Management Institute process and best practices, as well as agile methodologies
- Create a Project Management Office to support the company's project implementation
- In charge of third parties and provider negotiation
- Manage Virtual teams (Argentina, Panama, Chile, and Venezuela).
Project Manager
ZTE
03.2010 - 10.2014
- Manage projects under a balanced matrix and with a partnership-based project team
- Main deliverables prepared in projects: stakeholders' register and stakeholders' management strategy, develop the baseline scope, cost, and schedule, project management plan, and weekly reports
- Main actions applied: weekly status review meetings, solving conflicts with open dialogue and negotiation to generate a win-win solution, following the control changes procedures, keeping the project within the limits applying fast-tracking, crashing, etc
- Other important tasks: develop trust within the team, administer contracts with sellers, obtain a formal signoff from customers, make payments to all parties, update cost records as well as prepare the lessons learned.
Project Manager
Merlin Telecom
03.2008 - 07.2010
- Projects I led: Bank of Venezuela IVR, Bancrecer Bank (Santander Group) IVR and Bancrecer Bank (Santander Group) web page
- Prepare and follow a project plan, budget, resources, and risks
- Formulate weekly, monthly, and annual project reports
- Design and conduct surveys, interviews, and focus groups (marketing research) to develop the IVR according to the customer needs
- Ensure an excellent service quality.
Education
Master's Degree - Gerencia Mencion Mercadeo
Universidad Metropolitana (VE)
01.2007 - 05.2009
Bachelor's Degree - Electrical and Electronics Engineering
Universidad Nacional Experimental del Táchira
01.2000 - 05.2006
Skills
Product Strategy
Data Driven Decision Making
Adaptability
Agile Mindset
Problem Solving
Certification
Project Management Professional (PMP)
Awards
Most Respectful Employee at SproutLoud
Skating and Reading
I love skating because it blends dance and running, giving me a thrilling rush as the wind brushes against my face. It's an exciting sport that pushes my body and keeps my mind sharp.
I also enjoy books by Marty Cagan and Simon Sinek to grow professionally, but I'm also fascinated by delving into human purpose, psychology, and spiritual ideas.
Timeline
Agile Product Owner
Genius Sports
04.2019 - 02.2020
Agile Product Owner
Zaga
04.2018 - 04.2019
Scrum Master
Sproutloud Media Networks
05.2016 - 04.2018
Project Manager
Merlin Telecom
02.2015 - 06.2016
Project Manager
ZTE
03.2010 - 10.2014
Project Manager
Merlin Telecom
03.2008 - 07.2010
Master's Degree - Gerencia Mencion Mercadeo
Universidad Metropolitana (VE)
01.2007 - 05.2009
Bachelor's Degree - Electrical and Electronics Engineering
Universidad Nacional Experimental del Táchira
01.2000 - 05.2006
Product Manager
Zaga Agency - 100% Allocated To PuppySpot
2 2020 - Current