Adept at enhancing operational efficiency and customer satisfaction, I excelled at Charter Communications, Spectrum, by streamlining processes and deploying Maintenance Techs effectively across multiple states and Hawaii. My expertise in data analytics and customer relationship management significantly improved service delivery and performance metrics, showcasing a blend of technical proficiency and interpersonal skills.
Regional operations professional with strong expertise in optimizing processes and driving efficiency. Adept at leading teams and fostering collaboration to achieve tangible results. Known for adaptability in dynamic environments and keen ability to manage logistics, analyze data, and implement strategic initiatives. Consistently reliable and valued for effective communication and problem-solving skills.
Monitor and dispatch Maintenance Techs to Outages/Issues within the Charter/Spectrum Footprint in Colorado,Nevada,Wyoming and Montana.
Monitor and Dispatch Maintenance Techs to Outage and Issues throughout All Islands in Hawaii that Spectrum services.
Process porting number from other telecommunication companies including the local LEC (Hawaiian Telephone) to Spectrum. This is for both Residential and Business Customers.
Troubleshoot issues with Phone system preventing services from working properly
Assist customers calling in to the call center with setting up new service, issues with their bill or troubleshooting with them on a issue with their service, mainly trying to resolve issue without having to schedule a tech call