Loriahn McLean
WSD3
Colorado Springs
28
years of professional experience
Professional with significant experience in coaching and mentoring youth athletes. Skilled in team collaboration, strategic game planning, and fostering positive, results-oriented environments. Known for adaptability, reliability, and strong communication skills. Expertise in developing individual and team skills, promoting sportsmanship, and achieving performance goals.
Work History
Guest Teacher
1 Year 6 Months- Utilized data-driven assessments to monitor student progress and inform instructional practices, leading to improved student outcomes.
- Incorporated project-based learning activities into lessons, enabling students to apply their knowledge in practical ways while developing problem-solving skills.
- Established clear expectations and fostered open communication, promoting a positive classroom environment that encouraged student engagement.
- Incorporated diverse teaching methods and adapted to individual learning styles, enhancing student comprehension and facilitating deeper understanding of material.
- Reinforced respectful behavior and empathetic communication, supporting development of social-emotional skills in students.
Customer Service Agent
1 Year 5 Months- Provided exceptional customer service, resolving inquiries and complaints efficiently.
- Coordinated check-in processes, ensuring compliance with security regulations and procedures.
- Assisted passengers with special needs, facilitating smooth travel experiences.
- Trained new staff on operational protocols and customer service standards.
- Managed ticketing systems, processing transactions accurately and promptly.
- Led initiatives to improve customer satisfaction scores through feedback analysis and action plans.
- Assisted passengers with check-in processes, ensuring a smooth and efficient experience.
Assistant Store Manager
1 Year- Led team in achieving sales goals through effective training and motivation strategies.
- Streamlined inventory management processes, reducing waste and improving stock accuracy.
- Enhanced customer experience by resolving complaints promptly and ensuring high-quality service standards.
- Conducted performance evaluations, providing constructive feedback for employee development and growth.
- Developed and implemented employee scheduling to optimize operational efficiency and customer service.
- Fostered a positive team environment, promoting collaboration and engagement among staff members.
- Managed daily operations, ensuring compliance with health and safety regulations across all store activities.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Soldier
23 Years 2 Months- Maintained physical fitness levels to meet demanding operational requirements and ensure optimal performance under challenging circumstances.
- Enhanced morale among fellow soldiers through active listening and encouragement during challenging situations.
- Developed strong leadership skills through rigorous training and hands-on experience in high-pressure situations.
- Coached and mentored new recruits for motivated, high-performing teams.
- Strengthened morale among fellow soldiers through active listening, empathy, and encouragement in difficult situations.
- Mentored new recruits, building motivated, high-performing teams.
- Fostered accountability by enforcing adherence to military standards and protocols.
- Oversaw front office operations, ensuring seamless guest experiences and efficient service delivery.
- Managed scheduling and staff assignments to optimize workflow and enhance team performance.
- Developed training programs for front office staff, improving service standards and operational efficiency.
Education
Bachelor of Science - Elementary Education
Skills
Student engagement
Parent-teacher communication
Positive reinforcement
Educational research
Effective communication
Customer service
Organizational skills
Office administration
Team development
Classroom management
Team motivation
Lesson planning
Timeline
Guest Teacher
WSD3
02.2025 - CurrentRead More
Customer Service Agent
Southwest Airlines
07.2023 - 12.2024Read More
Assistant Store Manager
Krispy Kreme
02.2022 - 02.2023Read More
Soldier
US Army
02.1999 - 04.2022Read More
University of Phoenix
Bachelor of Science from Elementary Education
Read More
Other Relevant Items
-Played/lettered in Volleyball all 4 years in High School. (2 years all state team)
-Played Volleyball for 3 different post(base) volleyball teams both womens and co-ed
-Coached Cheerleading (Virginia 2013-2015)
-Coached Swim YMCA 1994-1998, 2013-2016
-Coached Rec Volleyball 2013-2016 (Virginia)
-Coach Played Volleyball/Dodgeball/Kickball on local Rec league 2022-Current
-Coach/Captain Adult Billards league 2018-current