Lori Hammerschmidt
Medellin
Summary
Customer-focused SaaS professional with experience across customer success, business development, educational tourism, and global employment solutions. Skilled at building trusted relationships, managing customer accounts, driving adoption, and solving problems in fast-paced environments. Proven ability to communicate effectively with diverse stakeholders, deliver exceptional customer experiences, and support long-term retention and growth. Passionate about helping customers achieve meaningful outcomes through technology and strategic guidance.
Overview
10
10
years of professional experience
Work History
Sales Development Representative
Remote.com
Medellín, Antioquia, Colombia (Remote)
01.2026 - Current
- Partner with companies to support global hiring, onboarding, and workforce management solutions.
- Build relationships with prospective customers through consultative outreach and discovery conversations.
Business Development Representative
Remote.com
Medellín, Antioquia, Colombia (Remote)
10.2025 - 01.2026
- Conducted outbound prospecting and customer engagement for a fast-growing global SaaS company.
- Identified customer pain points and aligned solutions to business needs.
- Maintained strong communication and organizational practices in a high-volume environment.
Airbnb Host & Property Manager
Medellín, Antioquia, Colombia
01.2024 - Current
- Manage end-to-end guest experience for short-term rental properties while maintaining 5-star guest satisfaction.
- Resolve guest issues quickly and proactively to ensure positive customer outcomes and repeat bookings.
- Created a custom AI-powered digital guest guide to improve customer experience and streamline communication.
- Coordinate operations, scheduling, vendor communication, and hospitality standards independently.
- Self-Employed
Business Development Representative
ChartHop
Toronto, Canada (Remote)
01.2022 - 11.2023
- Generated and qualified pipeline opportunities for a people-operations SaaS platform.
- Built relationships with HR leaders and business stakeholders through strategic outbound communication.
- Collaborated with account executives and cross-functional teams to support revenue growth.
- Consistently demonstrated adaptability, resilience, and strong customer communication skills.
Customer Success / Tour Project Manager
Prométour Educational Tours
Montreal, Canada
08.2018 - 04.2021
- Managed customer relationships and tour logistics for educational travel programs.
- Served as the primary point of contact for schools, teachers, and group leaders throughout the customer lifecycle.
- Maintained a 4.5-star Trustpilot rating through proactive communication and exceptional customer support.
- Coordinated complex projects, timelines, and travel logistics while ensuring customer satisfaction.
- Built long-term client relationships that contributed to repeat business and customer loyalty.
English Teacher
Heart for Change
Pasto, Colombia
06.2016 - 08.2018
- Taught English to students from diverse backgrounds while adapting communication styles to varying learning needs.
- Developed strong interpersonal, presentation, and cross-cultural communication skills.
- Built meaningful relationships with students, families, and local communities.
Education
Bachelor of Arts (B.A.) - History
McGill University
Tech Sales Bootcamp
Uvaro
Skills
- Customer Success & Relationship Management
- Cross-functional Collaboration
- Consultative Problem Solving
- CRM & Sales Tools
- Project Management
- Written & Verbal Communication
LANGUAGES
English — Native/Bilingual
Spanish — Limited Working Proficiency
French — Limited Working Proficiency
ADDITIONAL INFORMATION
- Experienced working remotely with global teams and customers.
- Passionate about customer experience, relationship-building, and helping businesses grow.
- Comfortable navigating fast-paced startup and SaaS environments.
- Strong adaptability developed through international work and living experiences.
Timeline
Sales Development Representative
Remote.com
01.2026 - Current
Business Development Representative
Remote.com
10.2025 - 01.2026
Airbnb Host & Property Manager
01.2024 - Current
Business Development Representative
ChartHop
01.2022 - 11.2023
Customer Success / Tour Project Manager
Prométour Educational Tours
08.2018 - 04.2021
English Teacher
Heart for Change
06.2016 - 08.2018
Tech Sales Bootcamp
Uvaro
Bachelor of Arts (B.A.) - History
McGill University