Lorena Triviño
Customer Service Representative III
Bogotá
Summary
Dynamic and people-oriented professional with over 10 years of experience in customer service, project coordination, and process optimization. Currently working at Medtronic as a Customer Representative III, leading initiatives to improve IBR processes and enhance team engagement. Previously served as Events and Projects Coordinator at Ciencia Divertida Colombia, successfully leading teams and managing logistics for educational and social responsibility events. Recognized for strong leadership, communication, and problem-solving skills, with a genuine passion for teamwork, customer satisfaction, and continuous improvement. Fully bilingual (English–Spanish) and highly adaptable to hybrid and multicultural environments.
Overview
3
3
years of professional experience
2
2
Languages
Work History
Customer Service Representative III
Medtronic SSC
05.2022 - Current
Highly skilled customer service professional with advanced experience supporting clients in the medical technology sector. Responsible for handling complex customer inquiries, processing orders, and resolving escalated issues efficiently. Acts as a liaison between customers and internal teams to ensure timely and accurate responses. Demonstrates strong problem-solving abilities, attention to detail, and a commitment to delivering high-quality service. Adept at navigating regulatory requirements and adhering to company policies while maintaining a positive customer experience.
Education
No Degree - Bachelor’s Degree in Biology
Universidad Santo Tomás
Bogotá, Colombia 05.2001 -
Skills
Leadership
Customer support
Process improvement
Decision-making
Problem resolution
Time Management
Communication
Attention to detail
Strategic thinking
Emphaty
Timeline
Customer Service Representative III
Medtronic SSC
05.2022 - Current
No Degree - Bachelor’s Degree in Biology
Universidad Santo Tomás
05.2001 -