Lorena Gutierrez Cardona
Valle Del Cauca, Cali
Summary
Dynamic Training Lead and seasoned educator with a track record of enhancing learning outcomes and retention rates by over 20% at Teleperformance. Expert in virtual training and coaching, adept at tailoring development plans and employing innovative teaching methods. Excels in problem-solving and multitasking, with a keen attention to detail and a commitment to continuous improvement.
Overview
8
8
years of professional experience
Work History
Training Lead
Teleperformance
Colombia, Colombia (Remote)
09.2022 - Current
- Increased retention rates by developing customized career development plans tailored to individual goals and aspirations within the company framework.
- Evaluated training program effectiveness through regular feedback collection and assessment tools, ensuring continuous improvement.
- Collaborated with management to identify specific employee development needs and tailor training materials accordingly.
- Introduced innovative teaching methods to optimize learning outcomes within diverse working environments.
- Mentored junior trainers, sharing best practices and providing constructive feedback for their professional growth.
- Coordinated training for new hires to impart information about company policies, requirements and performance strategies.
- Oversaw day-to-day functions of training department.
Medical Interpreter
Teleperformance
Remote
01.2020 - 09.2022
- Maintained strict confidentiality, adhering to HIPAA guidelines while handling sensitive medical information during the interpretation process.
- Followed ethical codes to protect confidentiality of patient medical information.
- Supported healthcare professionals in delivering accurate diagnoses by effectively interpreting detailed medical histories from non-English speaking patients.
- Ensured clear communication by providing precise interpretation of doctor''s instructions, diagnoses, and prescriptions to non-English speaking patients.
- Enhanced patient understanding by accurately translating medical terminology and complex concepts between medical professionals and patients.
English Teacher
Cambridge School
Bucaramanga, Colombia
08.2019 - 01.2020
- Developed innovative lesson plans to engage students in English language learning.
- Prepared and implemented lesson plans covering required course topics.
- Assessed student progress and provided feedback to improve performance and establish academic success.
- Improved classroom management by implementing consistent routines and clear expectations for behavior.
- Utilized multimedia strategies and technology to convey information in fresh and interesting ways.
English Teacher
Colegio Santo Angel
Cúcuta, Colombia
01.2017 - 07.2019
- Prepared and implemented lesson plans covering required course topics.
- Developed innovative lesson plans to engage students in English language learning.
- Promoted a positive learning environment by modeling respect, empathy, and active listening skills during all interactions with students.
- Designed and implemented assessments to measure student progress in English language learning.
- Assisted struggling students through targeted interventions, leading to increased academic success.
Education
Certificate of Technical Studies - Economic And Social Project Development
SENA
Colombia, Colombia07-2026
Skills
- Virtual training
- Coaching and mentoring
- Train-the-trainer
- Training delivery
- Attention to detail
- Time management
- Problem-solving abilities
- Multitasking
Languages
Spanish
Native language
English
Advanced
C1
Timeline
Training Lead
Teleperformance
09.2022 - Current
Medical Interpreter
Teleperformance
01.2020 - 09.2022
English Teacher
Cambridge School
08.2019 - 01.2020
English Teacher
Colegio Santo Angel
01.2017 - 07.2019
Certificate of Technical Studies - Economic And Social Project Development
SENA