Lorena Consuegra
Business Leader & Engineering Professional
Bogota
Summary
Passionate about leadership with over 5 years of experience in team building, professional development, performance management, and coaching. Possesses a multidisciplinary background with a strong client-driven sustainability mindset. Skilled in project management processes, coordinating team success, and aligning resources to achieve business objectives. Proven track record of fostering growth, improving performance, and driving consistent results.
Overview
11
11
years of professional experience
6
6
years of post-secondary education
3
3
Languages
Work History
Account lead Global program
Foundever (Sitel)
08.2023 - Current
- Responsible in delivering end-to-end project management solutions to USA & European clients.
- Developing and structuring a team of 200+ members in Colombia providing support in Colombia to USA, Canada & European clients
- Manage program's creation, development, and execution as well as readout on the project's performance, financials & continues improvement plan to stakeholders & client.
- Direct & audit the Customer Experience process
Operaritions manager
Foundever (Sitel)
05.2021 - 07.2023
Coach/TL supervisor
Foundever (Sitel)
12.2019 - 04.2020
Operation Manager/ Supervisor
La Ruta Logistic
01.2017 - 04.2019
Technical Trainer
INCAP (SENA Colombia)
06.2015 - 01.2016
Project Management Intern
General Motors - Chevrolet
01.2014 - 01.2015
Education
Electronics Engineering -
Universidad Del Norte
01.2009 - 01.2015
Skills
- Client & Stakeholder's relationship management
- Coaching Leadership & development
- Project management
- Negotiation Skills
- Change management
- Process & Continues improvement mindset
- Team leadership
Professional Highlights
- 5+ years of team & project Management experience.
- Ramping new projects for US & european client in W@H and On-Site Model.
- Enable to negotiate expansion into new markets by identifying growth opportunities, tailoring strategies, and building strong relationships to establish a solid market presence.
Timeline
Account lead Global program
Foundever (Sitel)
08.2023 - Current
Operaritions manager
Foundever (Sitel)
05.2021 - 07.2023
Coach/TL supervisor
Foundever (Sitel)
12.2019 - 04.2020
Operation Manager/ Supervisor
La Ruta Logistic
01.2017 - 04.2019
Technical Trainer
INCAP (SENA Colombia)
06.2015 - 01.2016
Project Management Intern
General Motors - Chevrolet
01.2014 - 01.2015
Electronics Engineering -
Universidad Del Norte
01.2009 - 01.2015
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